Virtual Bilingual Training Coach
Job Title: Virtual Bilingual Training Coach
The Virtual Bilingual Training Coach will be responsible for supervisory duties to support and develop new customer service consultants.
- Inspect trends coach motivate develop team Customer Service Representatives (CSRs) achieve performance objectives individual/team goal attainment
- Manage classroom dynamics coaching document undesired behaviors
- Create positive environment fosters trust openness learning performance excellence planning preparing instruction drives appropriate instructional methods tools content administering attendance payroll records reports remotely delivery technical training programs employees through platforms people management coaching mentoring relevant certifications preferred contact center telecom insurance experience Microsoft Office applications knowledge utilizing online learning highly independent competitive self-driven details orientated bilingual Spanish English spoken ability.
