Training and Documentation Officer

<br><div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:18px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Package Description</b></H2> </div><div><p><span style="font-family: arial, helvetica, sans-serif;">Joining Serco amazing team offers:</span></p><ul><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Competitive salary</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Great career opportunities</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Corporate benefits package</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">International environment</span></li><li style="font-family: arial, helvetica, sans-serif;"><span style="font-family: arial, helvetica, sans-serif;">Possible hybrid work</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:18px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Job Introduction</b></H2> </div><div><p><span style="font-family: arial, helvetica, sans-serif;">Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.</span></p><p> </p><p><span style="font-family: arial, helvetica, sans-serif;">We are hiring a<span style="background-color: white;"> <strong>Training & Documentation Officer for the EEAS in Brussels, Belgium</strong> </span>and various locations around Europe.The position is subject to EU Secret Clearance.</span></p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:18px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Key Responsibilities</b></H2> </div><div><ul><li><span style="font-family: arial, helvetica, sans-serif;">Plan, write, update, and edit user manuals and related documentation.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Collaborate closely with cross-functional teams to ensure technical accuracy and completeness of content.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Manage multiple documentation projects and deliverables simultaneously.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Adapt quickly to evolving requirements and dynamic project timelines.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Develop stakeholder communications materials, including leaflets, newsletters, and promotional content.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Support the preparation and drafting of a wide range of communications (e.g., emails, programme/project updates, internal and external communications, presentations).</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Contribute to the standardization of communication formats, templates, and processes.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Work independently across all phases of the document development lifecycle, from planning to publication.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Perform editing and proofreading activities, including participation in peer reviews.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Apply corporate quality standards, policies, and style guidelines to all deliverables.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Ensure consistency across documents, verifying the accuracy of references, footnotes, captions, and formatting.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Prepare and deliver conventional (instructor-led) training on information and communication systems, from development through delivery.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Develop and publish e-learning training materials on information and communication systems.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Coordinate training activities, including scheduling, logistics, and stakeholder communication.</span></li><li><span style="font-family: arial, helvetica, sans-serif;">Monitor and follow up on training outcomes and effectiveness.</span></li></ul></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:18px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>Skills</b></H2> </div><div><p><span style="font-family: arial, helvetica, sans-serif;">Candidates must have experience working as a Training and Documentation Officer within defence, government, or financial sector organizations.</span></p></div></div></div><br>