Teller

Position Overview:

As a Teller at PNC, you will provide exceptional customer service, help customers manage their financial transactions, and support branch operations. You will create a positive customer experience while identifying opportunities to promote PNC products and services.

Responsibilities:

  • Delivers a unique customer experience focused on improving financial wellbeing and fostering customer loyalty.
  • Processes a variety of customer interactions efficiently and accurately.
  • Educates customers on available alternatives for their financial transactions.
  • Identifies opportunities during customer interactions and refers them to appropriate branch staff.
  • Engages customers through lobby activities and meaningful conversations.
  • Positions PNC products and services to meet customer needs.
  • Identifies sales opportunities and refers customers to the appropriate team members to expand relationships.
  • Educates customers on digital banking tools, technology options, and self-service resources for managing financial transactions.
  • Applies product and procedural knowledge to resolve customer problems effectively.
  • Ensures teller and branch operations are completed accurately, adhering to PNC policies and procedures.

Preferred Skills:

  • Accountability
  • Banking Knowledge
  • Client Loyalty
  • Customer Experience (CX)
  • Customer Service
  • Identifying Opportunities
  • Leveraging Technology
  • Proactive Sales Approach

Qualifications:

  • No prior experience required.
  • Roles at this level typically do not require a university or college degree.
  • A high school diploma or GED is preferred.
  • A comparable combination of education, job-specific certifications, or relevant experience (including military service) may be considered.
  • No degree required.
  • No certifications or licenses required.

Benefits:

PNC offers a comprehensive range of benefits to support your needs now and in the future, including:

  • Medical, Dental & Vision Coverage
  • Life Insurance
  • Short- & Long-Term Disability Protection
  • 401(k) with PNC Match, Pension, and Stock Purchase Plans
  • Dependent Care Reimbursement Account
  • Backup Child/Elder Care
  • Adoption, Surrogacy, and Doula Reimbursement
  • Educational Assistance (including select fully paid programs)
  • Wellness Program with financial incentives
  • Paid Time Off
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