Support Account Manager

Salt is seeking a 'Support Account Manager' to join our Focused Services team, providing world-class customer support and ensuring exceptional service delivery. This role offers a unique opportunity to contribute to a fast-growing, international organization while working in a collaborative and dynamic environment. The ideal candidate is a technically proficient, proactive problem-solver who thrives in fast-paced settings. You are a self-starter with strong communication skills, a passion for customer success, and a commitment to integrity and excellence. This is a 12-month contract role based in Philippines. Key Responsibilities Customer Relationship & Case Management: Build and maintain strong client relationships while overseeing support cases from initiation to resolution. Incident & Escalation Management: Manage critical incidents efficiently and coordinate cross-functional teams to drive timely resolution. Proactive Support & Risk Mitigation: Anticipate and address potential issues before they impact customers, ensuring system reliability and service continuity. Support Plan Optimization: Maximize customer value through tailored support plans and continuous process improvements. Cross-Functional Collaboration: Partner with internal teams to deliver seamless customer experiences and achieve shared business outcomes. Qualifications & Experience 5+ years of technical support experience within the high-tech industry. 5+ years of client-facing experience in sales or services. Certifications such as PMP, PRINCE2, or ITIL are advantageous. Strong understanding of Cybersecurity technologies and enterprise IT environments Proven ability to prioritize and deliver results in high-pressure environments. Skilled in stakeholder management and capable of building trust and influence across teams without direct authority. Excellent communication skills, able to translate complex technical concepts into clear business language. Fluent in English; additional languages are a plus. Capable of managing multiple projects in a fast-changing landscape If interested apply now! (CEI No: R1223390 | License No: 07C3147) Salt is acting as an Employment Business in relation to this vacancy.