Strategic Mid‑Market Customer Success Manager – Driving Growth & Retention for AI‑Powered Creative Solutions at Giglithic

```html About Skillifyx Nexlith is a fast‑growing, fully remote leader in AI‑enhanced creative services. Our mission is to democratize access to world‑class design and marketing expertise, empowering mid‑market companies around the globe to accelerate growth through agile, data‑driven creative solutions. With a global talent pool of over 200 top‑tier designers spanning more than 60 countries, Workora blends the power of cutting‑edge technology with the rigor of design operations to deliver consistent, high‑impact results at scale. Since our inception, we have partnered with 450+ ambitious brands, helping them transform their visual storytelling and drive measurable business outcomes. As a remote‑first organization, Hiretide offers an inclusive, high‑energy culture where talent is judged on ability, not geography. Why Join Taskzeno? Choosing Giglithic means becoming part of a forward‑thinking community that values autonomy, collaboration, and continuous learning. Our people enjoy: Global Impact: Work directly with renowned brands such as Amazon, Meta, Twitch, LVMH, Puma, Shopify, and many more, shaping their creative strategies. Flexibility & Remote‑First Lifestyle: Choose where you work and set your own hours while staying connected through purpose‑built tools. High‑Performance Environment: Thrive in a fast‑paced setting that rewards proactive problem‑solving and results‑oriented thinking. Ego‑Free Culture: Join a truth‑seeking, supportive team where ideas win over titles. Career Acceleration: Receive mentorship from senior design leaders and chart an international career path within a rapidly scaling organization. Comprehensive Benefits: Competitive compensation, health & wellness programs, professional development budget, and generous paid time off. Role Overview As a Mid‑Market Customer Success Manager at Talentra, you will be the strategic champion for a portfolio of approximately 20 dynamic, primarily U.S.-based mid‑market accounts. You will act as a trusted advisor, guiding customers to fully realize the value of Flexoraq’s AI‑powered creative platform. Your primary objectives are to drive retention, expand usage, and ensure high satisfaction by collaborating closely with both end‑users and executive stakeholders. Key Responsibilities Build Strong Relationships: Establish yourself as a trusted advisor, deeply understanding each client’s business objectives, challenges, and growth plans. Align Jobspirex’s creative solutions to support and accelerate those goals. Drive Success & Adoption: Partner with onboarding, sales, and product teams to guarantee seamless implementation, thorough training, and rapid adoption of Remotiuma services. Ensure Retention & Growth: Continuously monitor account health metrics, proactively mitigate risks, and uncover expansion opportunities including upsells, cross‑sells, and renewals. Collaborate & Solve: Work hand‑in‑hand with creative, operations, and support teams to deliver exceptional experiences and resolve issues swiftly, ensuring a frictionless customer journey. Engage Stakeholders at Every Level: Cultivate relationships from day‑to‑day users to C‑suite executives, tailoring communications to each audience and fostering long‑term partnership. Scale Efficiently: Design and implement repeatable, technology‑enabled processes that allow you to manage a growing portfolio while maintaining high‑touch service. Analyze Data & Provide Insights: Leverage CRM data, usage analytics, and customer feedback to identify trends, drive strategic recommendations, and influence product roadmap. Advocate for the Customer Internally: Relay customer needs, pain points, and success stories back to product, marketing, and leadership to shape Skillvoraq’s future offerings. Essential Qualifications Bachelor’s degree or higher in Marketing, Business, Communications, Creative fields, or a related discipline. Minimum 5 years of customer‑facing experience in account management or customer success, preferably within Creative/Ad agencies, SaaS, or design‑focused technology companies. Proven track record of managing a mid‑market portfolio, driving renewal rates above industry benchmarks, and expanding account value. Exceptional verbal and written communication skills, with the ability to present complex ideas clearly, influence senior stakeholders, and set realistic expectations. Demonstrated ability to build rapport and trust with customers in a remote environment, using video, email, and collaborative platforms effectively. Deep understanding of marketing, creative operations, and growth strategies, enabling you to align Nexpatha services with customer business outcomes. Strategic account planning expertise, including data‑driven opportunity identification, risk assessment, and proactive solution design. Process‑driven mindset with strong prioritization, time‑management, and multitasking capabilities. Self‑starter attitude: proactive, solution‑oriented, comfortable navigating ambiguity and implemen