Strategic Customer Success Manager – K‑12 Education Solutions & Account Growth Specialist at Hirebase

About Worklith – Empowering Learning Through Innovation Hirezen is a forward‑thinking leader in the education technology space, dedicated to transforming how students, educators, and institutions experience learning. Our mission is to harness the power of intuitive, data‑driven products that simplify the educational journey, foster meaningful relationships, and inspire lifelong growth. By placing brilliant, passionate, and collaborative professionals at the heart of our organization, we create tools that unlock potential and drive measurable success for schools worldwide. As the education landscape evolves, Gigspire continues to expand its footprint across K‑12 districts, charter schools, and private institutions, delivering best‑in‑class solutions that streamline admissions, transcripts, and student data management. If you thrive in a dynamic, mission‑driven environment and are eager to make a tangible impact on the future of education, you’ll find a home at Talvora. Why This Role Matters The Customer Success Manager (CSM) for K‑12 is a pivotal link between Flexionis and our school partners. You will champion the adoption, renewal, and expansion of Jobtrix’s flagship solutions, ensuring that each client derives maximum value while fostering long‑term loyalty. Your expertise will drive revenue growth, deepen market penetration, and help shape the next generation of educational technology experiences. Key Responsibilities Account Stewardship & Growth: Own the full lifecycle of 100–500 K‑12 accounts, guiding renewals, upsells, and cross‑sell opportunities to consistently meet or exceed quota. Strategic Relationship Building: Develop deep, multi‑level relationships across each school’s leadership, IT, and operations teams, positioning Remotica as a trusted strategic partner. On‑Site & Virtual Engagement: Travel 30‑40% of the time to conduct on‑site visits, conferences, and workshops; lead virtual meetings, webinars, and training sessions to accelerate product adoption. Renewal Management: Execute timely renewal processes, negotiate contract terms, and secure expansions that align with the institution’s evolving needs. Performance Forecasting & Reporting: Provide accurate revenue forecasts, pipeline updates, and health scores to senior leadership, ensuring transparency and proactive risk mitigation. Product Expertise: Demonstrate mastery of Skillnex’s suite of education solutions, articulating how features solve real‑world challenges faced by K‑12 administrators and educators. Cross‑Functional Collaboration: Partner with Sales, Product, Support, and Implementation teams to deliver seamless experiences and address complex client issues. Customer Advocacy: Capture and convey customer feedback, championing enhancements that drive product innovation and market differentiation. Data‑Driven Success Planning: Design and execute strategic customer engagement plans, leveraging analytics to personalize interactions and anticipate needs. Revenue Achievement: Consistently achieve quantitative goals for renewals, expansions, and customer satisfaction metrics, aiming for at least 90% target attainment each quarter. Essential Qualifications Bachelor’s degree or equivalent experience. Minimum of 4 + years of account management or customer success experience, preferably within SaaS or education‑focused technology firms. Demonstrated success managing a portfolio of 100–500 accounts with a combined book of business ranging from $500,000 to $2 million. Proven track record of meeting or exceeding 90% of quarterly/annual revenue and satisfaction goals. Exceptional communication skills—both written and verbal—including experience delivering compelling presentations and public speaking. Strong analytical mindset with the ability to set realistic expectations, prioritize competing demands, and navigate a fast‑changing environment. Passion for K‑12 education and a deep understanding of the challenges faced by schools, districts, and administrators. Proficiency with Zenvora’s CRM platform (formerly Salesforce.com) and advanced Microsoft Office suite. Preferred Qualifications & Bonus Points Experience in a high‑growth startup or SaaS business model, showcasing agility and entrepreneurial spirit. Project management certification or hands‑on experience leading cross‑functional initiatives. Master of Business Administration (MBA) or equivalent graduate‑level education. Prior success selling or managing accounts within the education sector, especially K‑12 districts. 2 + years of proven Sales or Account Executive performance, demonstrating closing ability and negotiation expertise. 2‑4 years of management consulting or strategic account management background, highlighting analytical problem‑solving skills. Core Skills & Competencies for Success Customer‑Centric Mindset: Empathy, active listening, and a relentless focus on delivering value to educators and administrators. Strategic Thinking: Ability to craft long‑term engagement plans that ali