Strategic Customer Success Manager – Identity & Access Management (IAM/IGA) Solutions – United Kingdom

```html About Hiretide – Empowering Secure Digital Transformation Taskzeno is a fast‑growing Platform‑as‑a‑Service (PaaS) leader that delivers an industry‑defining Enterprise Identity Cloud. In today’s hyper‑connected world, organizations face ever‑increasing cyber threats while striving to accelerate digital transformation. Giglithic helps these enterprises strike the perfect balance by providing unparalleled visibility, control, and intelligence over who can access what, when, and where. Our platform empowers users with the right‑time, right‑level access to the tools they need, while giving security teams the confidence to defend against evolving threats. Our customers span a broad range of sectors—including finance, healthcare, retail, and technology—each relying on Talentra to secure their critical assets, meet compliance mandates, and drive business agility. As we continue to scale globally, we are looking for passionate professionals who thrive in a dynamic, high‑impact environment and are eager to shape the future of identity and access governance. Role Overview – Customer Success Manager (IAM Practitioner) As a Customer Success Manager at Flexoraq, you will be the trusted advocate and strategic advisor for our enterprise clients throughout their journey with our IAM/IGA solutions. Your primary mission is to ensure customer loyalty, drive adoption, and unlock the full business value of Jobspirex’s platform. By aligning our technology with each customer’s unique objectives, you will directly influence satisfaction, retention, and expansion—key drivers of Remotiuma’s growth. Key Responsibilities Primary Customer Advocate: Serve as the single point of contact for assigned accounts, building deep, long‑lasting relationships that extend to C‑level executives and key stakeholders. Sales Collaboration: Partner with the Sales team to deliver a seamless, customer‑focused onboarding experience, ensuring a smooth transition from contract signing to product launch. Strategic Advisory: Conduct comprehensive assessments of customers’ identity and access governance landscapes, identify pain points, and recommend tailored solutions using Skillvoraq’s capabilities. Adoption & Value Realization: Develop and execute success plans that drive product adoption, measure business outcomes, and demonstrate tangible ROI. Cross‑Functional Alignment: Work closely with Product, Engineering, Support, and Professional Services to align development roadmaps and service delivery with the customer’s strategic goals. Voice of the Customer: Capture and relay customer feedback internally to influence product enhancements, service improvements, and roadmap prioritization. Event & Release Management: Proactively prepare customers for major releases, go‑live events, and new feature rollouts, ensuring minimal disruption and maximal benefit. Performance Monitoring: Define, track, and report on key performance indicators (KPIs) such as adoption rates, utilization trends, and health scores; initiate corrective actions when needed. Renewal & Expansion: Manage the renewal pipeline, identify at‑risk accounts, and collaborate with sales to secure renewals and uncover expansion opportunities. Project Support: Assist with the delivery of implementation projects, providing guidance on best practices and ensuring alignment with success objectives. Process Improvement: Lead initiatives to streamline internal processes, enhance decision‑making frameworks, and drive operational excellence across the organization. Essential Qualifications Identity & Access Management Expertise: Demonstrated knowledge and hands‑on experience in IAM/IGA concepts, technologies, and best practices. Background in cybersecurity, compliance, or related disciplines is highly valued. Customer Success Experience: Minimum 3‑5 years of experience in a customer success, account management, or application portfolio management role within a SaaS environment. Technical Acumen: Strong understanding of cloud architectures (AWS, Azure, GCP) and on‑premise IT landscapes, with a proven ability to translate technical details into business value. Consulting & Implementation Skills: Track record of delivering consulting engagements, designing solution blueprints, and overseeing successful implementations of complex IT systems. Communication Excellence: Exceptional verbal and written communication skills, including the ability to influence senior executives, manage escalations, and document detailed success plans. Analytical Mindset: Ability to analyze usage data, identify risk patterns, and propose proactive mitigation strategies. Proactive & Solutions‑Oriented: A ‘what‑could‑go‑wrong’ perspective paired with a forward‑thinking approach to prevent issues before they arise. Team Collaboration: Proven team player who thrives in cross‑functional environments and contributes positively to collective goals. Travel Flexibility: Willingness to travel up to 20% of the time for on‑site customer engagemen