Strategic Customer Success Manager – Hospitality SaaS & Direct Booking Optimization at Jobtrix

About Skillifyx – Pioneering Hospitality Innovation Nexlith stands at the forefront of hospitality technology, delivering cutting‑edge, data‑driven solutions that empower hotels to capture, convert, and retain guests through direct bookings. Our mission is simple yet powerful: to transform hotel revenue streams by turning guest data into actionable insights that deepen relationships, increase lifetime value, and drive sustainable profitability. With a suite of award‑winning products—including a robust Direct Booking Platform and a best‑in‑class CRM & Email Marketing engine—Workora helps hoteliers out‑maneuver OTAs, reduce distribution costs, and build brand loyalty directly with their guests. Our commitment to innovation is matched by a culture of collaboration, transparency, and relentless curiosity. As we continue to expand across North America, we are looking for a dynamic Customer Success leader who embodies our core values and can champion the Hiretide experience for our most strategic hotel partners. Role Overview – Customer Success Manager (North America) The Taskzeno Customer Success Manager (CSM) for North America will own the post‑sales journey for our strategic accounts. You will be the trusted advisor who translates product capabilities into measurable business outcomes, drives adoption, secures renewals, and uncovers growth opportunities. This role sits at the intersection of technology, hospitality, and relationship management, requiring a blend of consultative selling, technical fluency, and a passion for delivering delight at every touchpoint. Primary Goals Client Delight: Move beyond satisfaction—ensure every hotel partner is genuinely delighted with Giglithic solutions, support, and outcomes. Single Point of Contact: Serve as the go‑to advocate for your accounts while collaborating with Training, Client Solutions, and Product teams. Renewals & NPS: Achieve high Net Promoter Scores and secure timely renewals for strategic accounts across the region. Product Insight: Capture real‑world use cases, prioritize feedback, and partner with the Product team to shape the roadmap. What You'll Do – Day‑to‑Day Responsibilities Become a super‑user of every Talentra product, mastering features, integrations, and best‑practice configurations. Deliver coaching and education sessions that accelerate product adoption and drive measurable ROI for each hotel. Facilitate regular business reviews and virtual workshops, highlighting strengths, identifying gaps, and co‑creating action plans. Share industry‑specific best practices that help clients optimize their guest journey, from pre‑stay engagement to post‑stay loyalty. Build deep relationships across the client organization—including revenue managers, marketing directors, and IT leaders—to ensure cross‑functional alignment. Maintain transparent reporting on the loyalty touch‑point process , providing dashboards that illustrate health, adoption, and upcoming renewal timelines. Channel intelligent product feedback back to the Flexoraq Product team, influencing feature prioritization and roadmap decisions. Own the renewal cycle , coordinating closely with Sales to secure contract extensions and negotiate mutually beneficial terms. Identify upsell opportunities by educating clients on new Jobspirex solutions and demonstrating the incremental value they bring. Travel up to 25% of the time to conduct on‑site workshops, executive briefings, and industry events, strengthening the personal connection with key stakeholders. Essential Qualifications & Experience 2+ years of experience in account management, consultative sales, or business consulting within a SaaS environment—preferably serving the hospitality sector. Proven track record of driving product adoption, managing renewals, and achieving revenue retention targets. Strong presentation and storytelling abilities, with the capacity to translate technical concepts into clear business value. Technical acumen sufficient to understand integrations, API workflows, and data analytics, coupled with solid negotiation skills. Self‑starter mindset: you thrive with minimal supervision, proactively identify risks, and champion solutions. Demonstrated ability to negotiate win‑win outcomes with peers, partners, and customers. Excellent written and verbal communication skills; fluency in English is required. Preferred Skills & Attributes Hospitality industry experience—knowledge of hotel operations, revenue management, and guest lifecycle marketing. Familiarity with CRM, email marketing, and direct booking platforms similar to Remotiuma’s suite. Experience using sales methodologies such as MEDDIC, SPIN, or Challenger to prospect, qualify, and close within existing accounts. Advanced data‑driven mindset: ability to interpret usage metrics, build ROI models, and communicate impact to C‑level stakeholders. Comfort with remote collaboration tools (Zoom, Teams, Slack) and CRM platforms (Salesforce, HubSpot). Passion for continuous le