Strategic Customer Success Manager – Crypto Payroll & Token Grant Solutions | Flexnity

```html About Remotara Skillora is at the forefront of the rapidly evolving crypto‑finance ecosystem, delivering a fully compliant infrastructure that enables crypto‑focused businesses to pay their employees and contractors in tokens, stablecoins, and traditional fiat while staying aligned with state, federal, and international tax regulations. Backed by over $26 million in venture capital from leading blockchain investors, Nexspire partners with a growing roster of innovative crypto companies—representing a significant share of those listed on major platforms such as Robinhood. Our mission is to remove compliance friction, allowing founders and leaders to focus on building the next generation of decentralized products. Why Join Worklio? Joining Hirefluxa means becoming part of a dynamic, remote‑first organization that values autonomy, continuous learning, and a deep‑rooted customer‑centric ethos. As the crypto industry matures, the demand for reliable payroll and token‑grant solutions is skyrocketing. You’ll work alongside seasoned experts in payroll, tax law, product engineering, and token economics, all while contributing to a product suite that is reshaping how crypto companies attract, retain, and reward talent worldwide. Role Overview We are seeking a highly motivated Customer Success Manager who will serve as the trusted advisor for our enterprise‑level customers. In this hands‑on, strategically oriented role, you will combine deep payroll expertise with superior relationship‑building skills to ensure every client experiences seamless onboarding, flawless ongoing support, and proactive guidance that maximizes the value of Taskora ’s platform. Key Responsibilities Client Partnership: Act as the primary point of contact for customer success, delivering an exceptional experience at every stage of the customer journey—from initial onboarding to long‑term partnership. Process Optimization: Identify and eliminate operational inefficiencies, design improved workflows, and help scale the success function to support rapid growth while preserving high CSAT scores. End‑to‑End Relationship Management: Own the complete lifecycle of client engagements, ensuring smooth onboarding for both contractors and employees, proactive account monitoring, and timely resolution of any payroll or token‑grant issues. Cross‑Functional Collaboration: Partner closely with Sales, Payroll Operations, Token Compensation, and Product Engineering teams to translate customer needs into product improvements and to resolve technical challenges swiftly. Proactive Problem Solving: Anticipate potential roadblocks and address them before they impact the client, providing clear, actionable guidance on payroll questions, compliance queries, and immigration considerations. Customer Advocacy: Capture and synthesize client feedback, championing customer needs internally to drive enhancements in product features, service delivery, and overall experience. Strategic Program Development: Contribute to the definition and refinement of success strategies, best‑practice playbooks, and scalable processes that increase client engagement, retention, and expansion opportunities. Relationship Building: Foster long‑term trust by being proactive, helpful, and genuinely invested in each client’s success, ultimately turning satisfied users into brand advocates. Communication Excellence: Translate complex regulatory, payroll, or token‑grant concepts into simple, actionable communications across email, video calls, and live presentations. Essential Qualifications Bachelor’s degree in Business, Finance, Accounting, Human Resources, or a related discipline, OR equivalent hands‑on experience in payroll management. Minimum of 3 + years of direct payroll experience, either as an in‑house payroll specialist or with an external payroll/EOR provider. Proven ability to manage internal and external stakeholders, resolve escalated issues, and maintain high‑quality relationships. Exceptional written and verbal communication skills, capable of building rapport and trust with senior‑level client contacts. Customer‑centric mindset with a genuine passion for delivering value and ensuring client success. Strong analytical and problem‑solving abilities, with a data‑driven approach to decision making. Self‑motivated, proactive, and comfortable thriving in a fast‑paced, remote‑first environment. Preferred Qualifications & Additional Assets Experience or familiarity with cryptocurrency, token economics, or digital asset compensation. Exposure to international payroll regulations, multi‑jurisdictional tax compliance, or immigration matters. Previous experience in a SaaS or fintech customer‑success role, particularly within a high‑growth startup. Track record of influencing product roadmaps through customer feedback. Certifications such as Certified Payroll Professional (CPP) or Professional in Human Resources (PHR) are a plus. Proficiency with CRM platforms (e.g., Salesforce, HubSpot) an