Strategic Customer Success Campaign Manager – Driving Revenue Growth & Engagement for Remotexa

Why Skillnex? An Inspiring Mission and a Thriving Community At Zenvora , we empower businesses of every size to unlock their full potential. By automating routine processes, delivering actionable insights, and seamlessly connecting companies with the right data, advisors, and applications, we help transform everyday challenges into opportunities for growth. Our commitment goes beyond individual customers – we aim to strengthen the broader economy and create lasting positive change in the world. Our culture is built on collaboration, curiosity, and a relentless focus on the customer experience. Whether you’re joining a tight‑knit Customer Success team or partnering across product, marketing, and operations, you’ll find a supportive environment that values diversity, encourages continuous learning, and celebrates shared victories. Role Overview – Your Impact as a Customer Success Campaign Manager The Customer Success Campaign Manager is a pivotal member of the newly formed Customer Success division at Workastra . You will own the end‑to‑end lifecycle of customer‑focused campaigns, ensuring they are strategically aligned, flawlessly executed, and continuously optimized to drive adoption, satisfaction, and revenue growth. By blending analytical rigor with creative storytelling, you will translate market insights into compelling outreach initiatives that resonate with our customers across email, phone, in‑app messaging, and emerging automated channels. Your work will directly influence how customers experience Hirebase, helping them achieve measurable business outcomes and deepening their long‑term partnership with us. Core Responsibilities Campaign Strategy & Design: Partner with Go‑to‑Market (GTM) and Customer Success leadership to define campaign objectives, target audiences, messaging frameworks, and success metrics. End‑to‑End Execution: Manage the full campaign lifecycle—from ideation, brief creation, and asset coordination to scheduling, launch, and post‑launch monitoring—across multiple channels (e‑mail, phone, automated in‑app messages, SMS, and emerging platforms). Revenue Alignment: Ensure each campaign directly supports revenue targets, upsell opportunities, and customer retention goals outlined in the CS strategy. Performance Optimization: Conduct A/B testing, audience segmentation, and channel‑specific optimization. Identify trends, anomalies, and growth opportunities by analyzing real‑time performance data. Scheduling & Calendar Management: Develop and maintain a master campaign calendar, guaranteeing timely delivery, resource allocation, and visibility for cross‑functional stakeholders. Data‑Driven Insights: Generate regular performance reports, deliver actionable insights to senior leadership, and translate findings into concrete recommendations for future initiatives. Cross‑Functional Collaboration: Work closely with CS Operations, CX Leadership, Customer Technology, Lifecycle Marketing, Product, and Brand teams to secure assets, approvals, and alignment. Process Improvement: Identify bottlene‑points and automation opportunities, design scalable workflows, and champion best‑practice adoption across the campaign lifecycle. Thought Leadership & Industry Awareness: Stay current on the latest trends in customer engagement, marketing automation, and success technology; bring fresh ideas to the team. Essential Qualifications & Experience Professional Experience: Minimum 4 years of hands‑on experience in campaign coordination, marketing operations, or customer success program management, preferably in a SaaS or technology‑driven environment. Analytical Proficiency: Demonstrated ability to work with campaign data, dashboards, and analytical tools (e.g., Excel, SQL, Google Analytics, Power BI, or similar). Experience designing and interpreting A/B tests is essential. Revenue‑Focused Mindset: Proven track record of designing campaigns that directly influence upsell, cross‑sell, or renewal revenue metrics. Organizational Excellence: Superior time‑management, multitasking, and attention‑to‑detail with a history of delivering complex, multi‑channel programs on schedule. Communication Skills: Ability to convey strategic concepts, performance insights, and tactical recommendations clearly to both technical and non‑technical audiences. Customer‑Centric Approach: Passion for understanding customer needs, pain points, and journeys; skilled at turning insights into meaningful engagement. Preferred Add‑Ons That Will Set You Apart Experience with marketing automation platforms such as Marketo, HubSpot, Braze, or similar. Background in product‑led growth or SaaS adoption frameworks. Knowledge of CRM systems (Salesforce, Dynamics 365) and integration workflows. Certification in data analytics, marketing automation, or project management (e.g., PMP, Agile). Demonstrated success in fostering collaboration across geographically dispersed teams. Key Skills & Competencies for Success Strategic Thinking: Ability to transla