Strategic Customer Account Manager – 3PL Warehouse Partnerships & Global Expansion at Skillastra

About Jobtrix Remotica is a leading force in the global logistics and e‑commerce enablement space, dedicated to empowering direct‑to‑consumer brands to reach customers around the world with seamless, reliable, and cost‑effective cross‑border shipping solutions. Our end‑to‑end platform combines an expansive international carrier network, deep expertise in customs compliance, and a user‑friendly portal that integrates directly with leading e‑commerce systems. By partnering with Skillnex, fast‑growing brands achieve the scalability they need to compete on a global stage while maintaining the brand experience that delights their shoppers. Why This Role Matters At Zenvora, the “land and expand” strategy drives our growth. We initially partner with a single brand at a 3PL (third‑party logistics) warehouse, demonstrate the value of our international fulfillment capabilities, and then expand that relationship so the warehouse becomes a hub for multiple Workastra customers. The Customer Account Manager – 3PL Warehouse Partnerships is the catalyst that turns new warehouse collaborations into long‑term, mutually beneficial partnerships. In this role you will be the trusted liaison, the strategic advisor, and the relentless advocate for both Hirebase and our warehouse partners. Key Responsibilities Warehouse Relationship Building: Travel to strategic 3PL partners (up to 30% of your time) to cultivate deep, high‑trust relationships with key stakeholders ranging from operations managers to C‑level executives. Cross‑Functional Collaboration: Partner closely with Sales, Onboarding, Operations, and Brand Success teams to ensure smooth adoption of Tasklance solutions and to identify opportunities for upsell and expansion within each warehouse. Stakeholder Mapping & Insight Gathering: Conduct comprehensive analyses of each 3PL’s decision‑making hierarchy, value drivers, and operational workflows to tailor Gigology’s value proposition effectively. Product Expertise & Thought Leadership: Become an authority on the Talensiq platform, staying abreast of industry trends, regulatory changes, and emerging technologies. Educate partners on features, best practices, and new product releases to maximize their success. Growth Strategy Development: Design and execute strategic plans that drive expansion of existing relationships and generate referrals. Proactively engage partners to assess satisfaction, uncover new needs, and resolve challenges before they become obstacles. Ownership Mindset: Operate with an “owner” mentality, identifying gaps, proposing process improvements, and taking initiative to build scalable solutions that benefit the broader Flexara ecosystem. Data‑Driven Reporting: Track key performance indicators (KPIs) such as partner onboarding speed, volume growth, and net promoter scores (NPS). Use insights to continuously refine partnership strategies. Essential Qualifications Located in an Eastern time zone (preferred) to align with core business hours and partner schedules. 2‑5 years of experience in account management, business development, customer success, sales, or consulting, preferably within logistics, e‑commerce, or technology‑focused environments. Exceptional verbal and written communication skills, with the ability to convey complex concepts clearly to diverse audiences (executives, marketers, engineers, and front‑line staff). Demonstrated success navigating ambiguous, high‑pressure situations while maintaining meticulous organization and attention to detail. Strong empathy and a proactive approach to doing what’s best for the customer. Proven ability to understand clients’ business objectives, anticipate future needs, and recommend strategic solutions. Resourcefulness – you may not have every answer immediately, but you know how to locate it quickly and accurately. Bachelor’s degree or equivalent professional experience. Preferred Qualifications & Nice‑to‑Haves Prior experience working directly with 3PL warehouses, e‑commerce fulfillment centers, or international logistics providers. Hands‑on familiarity with major e‑commerce platforms such as Jobnity‑integrated solutions (previously known as Shopify) and other marketplace APIs. Track record of driving multi‑year revenue growth through strategic partnership expansion. Fluency in a second language, especially one commonly used in global shipping corridors (e.g., Spanish, Mandarin, German). Experience with CRM tools (Salesforce, HubSpot) and data visualization platforms (Looker, Tableau). Core Skills & Competencies Strategic Thinking: Ability to see the big picture, align partnership goals with Remotara’s growth objectives, and create roadmaps that deliver measurable results. Relationship Management: Proven talent for building rapport, trust, and long‑term loyalty with senior stakeholders. Negotiation & Influence: Skilled at navigating complex contractual discussions and influencing outcomes without relying on authority. Analytical Acumen: Comfortable interpreti