Store Manager
Benefits: 25% staff discount
Cowling & Wilcox is a specialist fine and graphic art retailer established in 1960. With three stores across London and one in Kent, we are known for providing high quality products and outstanding customer service.
We are now seeking an ambitious and proactive Store Manager to lead our successful Camberwell branch.
About the Role
As Store Manager, you will be responsible for the day-to-day operations of the shop, leading a team of sales consultants and ensuring an exceptional customer experience. You will maintain high retail standards, motivate your team, and drive store performance through effective management and leadership.
Applicants must be comfortable with daily physical activity, including lifting and carrying stock, as well as working on a busy shop floor for extended periods.
Our managers work Monday to Friday but must have weekend availability to cover Assistant Manager holidays and absence.
Key Responsibilities
Lead, motivate and develop the store team
Ensure excellent customer service at all times
Manage daily store operations and merchandising
Drive sales and meet performance KPI's
Recruit, interview, and onboard new employees, ensuring they are well-trained in retail procedures, POS systems, and customer engagement techniques.
Handle staff performance, coaching and disciplinary procedures where necessary
Maintain store presentation standards and stock management
Uphold company policies and promote a positive team culture
About You
Minimum 2 years’ experience in independent retail store management
Confident managing a store independently (not just a department within a larger retailer)
A hands-on leader with a positive, charismatic approach
Strong organisational and problem-solving skills
Ability to motivate and inspire your team
Knowledge of art materials is helpful, but not essential — full training will be provided
Why Join Us?
Work for a respected, long-established art retailer
Our working hours are considered to have a good work-life balance
Supportive team environment
KPI based bonus scheme
25% staff discount across all stores
Benefits:
·Casual dress
·Employee discount
Experience:
·shop management : 2 years (required)
