Senior Vice President of Global Customer Success – Driving Adoption, Expansion, and Revenue in Fast‑Growing B2B SaaS

About Talvora Flexionis is on a mission to protect the world’s data by turning complex cyber‑risk challenges into simple, automated solutions. We help enterprises of every size discover, acknowledge, and remediate security vulnerabilities across their entire digital footprint—whether that means monitoring hundreds of third‑party vendors, assessing internal infrastructure, or providing real‑time risk dashboards. Our platform is trusted by some of the world’s largest, fastest‑growing, and most innovative organizations, and we are proud to be recognized as a Certified Great Place to Work® in multiple regions. As we accelerate into a new phase of hyper‑growth, our customers remain at the heart of everything we do. The Customer Success organization is the engine that ensures our clients derive maximum value from Jobtrix, turning every implementation into a long‑term partnership. We are now looking for a visionary leader who can scale this engine, shape its strategy, and inspire a globally distributed team to deliver world‑class experiences. Why This Role Matters The Vice President of Customer Success will sit at the executive table, reporting directly to the Chief Revenue Officer. In this pivotal role, you will own the end‑to‑end customer journey—from onboarding through adoption, expansion, and renewal—while aligning the success function with Remotica’s broader commercial objectives. Your leadership will directly influence customer retention, net‑revenue retention (NRR), and expansion revenue, driving measurable impact on the company’s ARR trajectory. Key Responsibilities Strategic Vision & Methodology: Design and roll out a prescriptive, scalable customer success motion that aligns with Skillnex’s growth targets and market positioning. Customer‑Centric Roadmap: Develop a comprehensive, data‑driven strategy that defines clear goals, KPIs, and OKRs for every stage of the customer lifecycle. Lifecycle Ownership: Champion best‑in‑class processes for onboarding, product adoption, health monitoring, expansion, and renewal, ensuring a seamless experience that maximizes customer value. Operational Excellence: Implement continuous‑improvement frameworks that drive efficiency, reduce churn, and increase customer loyalty across all touchpoints. Cross‑Functional Collaboration: Partner closely with Marketing, Sales, Product, and Engineering to ensure customer insights shape product roadmaps, go‑to‑market strategies, and messaging. Customer Advocacy: Serve as the voice of the customer within Zenvora, ensuring feedback loops influence strategic decisions and product enhancements. Team Building & Scaling: Recruit, develop, and retain a high‑performing, culturally diverse global team, fostering a culture of excellence, compassion, and continuous learning. Revenue Growth Enablement: Work hand‑in‑hand with the Sales organization to identify expansion opportunities, co‑sell, and drive net‑new revenue from existing accounts. Data‑Driven Decision Making: Establish robust analytics, reporting, and health‑scoring models that enable proactive risk identification and opportunity spotting. Innovation & Thought Leadership: Champion new digital programs, customer education initiatives, and professional services that differentiate Workastra in the market. Essential Qualifications 5+ years of senior‑level leadership experience (Director, VP, or CRO) overseeing global Customer Success teams in a high‑growth B2B SaaS environment. 10+ years of hands‑on experience in Customer Success, Account Management, or a comparable customer‑facing leadership role. Proven track record of scaling revenue streams from $75M to $250M+ ARR, with a deep understanding of the economics of SaaS growth. Technical background—ideally with direct exposure to cybersecurity, risk management, compliance, or broader information‑technology solutions. Exceptional operational discipline, with a history of meeting or exceeding key performance metrics such as NRR, churn, and expansion rates. Demonstrated commercial acumen, including experience negotiating multi‑year contracts, upsell/cross‑sell initiatives, and revenue forecasting. Strong analytical mindset; comfortable building and interpreting complex dashboards, health scores, and predictive models. Experience designing and delivering large‑scale digital education programs, certification pathways, or professional services catalogues. Successful experience growing and managing international, culturally diverse teams while maintaining high engagement and performance. Ability to think strategically while also rolling up sleeves for tactical execution when the situation demands. Preferred Qualifications & Additional Strengths Previous experience in a category‑building organization that created a new market segment or product category. Background in managing Customer Success for security‑focused platforms, vulnerability management, or compliance automation tools. Familiarity with generative AI tools and their application to improve