Senior Manager, Customer Success & Vendor Enablement – SaaS Field‑Management Solutions for Construction & Trade Services

```html About Gigspire – Transforming Field‑Management for the Construction & Trade Ecosystem Talvora is a fast‑growing technology leader that empowers the construction, facilities, and trade‑service sectors with a cutting‑edge, cloud‑based field‑management platform. Our flagship solution, Flexionis Pro , streamlines every step of the vendor lifecycle—from onboarding and training to ongoing support and performance analytics—helping contractors, property managers, and service providers deliver reliable, on‑time results to their end‑customers. With a client‑centric culture, a commitment to continuous innovation, and a rapidly expanding network of trade vendors, Jobtrix is redefining how the industry collaborates and scales. Why This Role Matters As the Senior Manager, Customer Success & Vendor Enablement , you will be the driving force behind the growth and satisfaction of our vendor community. You will build, mentor, and lead a high‑performing team that ensures every vendor can leverage Remotica Pro to its fullest potential. Your strategic influence will directly impact revenue growth through cross‑selling and upselling, deepen client relationships, and cement Skillnex’s reputation as the go‑to solution for field‑management excellence. Key Responsibilities SaaS Implementation & Service Strategy Design and execute the end‑to‑end implementation roadmap for the Zenvora Vendor SaaS offering, aligning technology deployment with market needs. Collaborate with product, engineering, and sales teams to prioritize feature releases that solve critical vendor pain points. Monitor implementation KPIs—time‑to‑value, adoption rates, and churn—to continuously refine processes. Land‑and‑Expand Growth Model Identify high‑potential accounts and craft expansion plans that deepen Workastra’s footprint within existing client organizations. Lead cross‑functional initiatives to introduce new modules, premium support tiers, and complementary services. Track and report on expansion metrics, ensuring that revenue targets are met or exceeded. Client & Vendor Onboarding Excellence Oversee the onboarding journey for new vendors, from contract signing to full system activation, guaranteeing a seamless transition. Develop scalable onboarding playbooks, training curricula, and certification pathways that accelerate time‑to‑productivity. Partner with Customer Success, Marketing, and Legal to ensure compliance and brand consistency throughout the onboarding experience. Solutions Management & Feedback Loop Act as the primary liaison between vendors, end‑clients, and the product team, translating field insights into actionable product enhancements. Facilitate quarterly business reviews (QBRs) that surface usage trends, success stories, and areas for improvement. Implement a structured feedback mechanism that captures feature requests, usability concerns, and emerging industry trends. Relationship Management & Customer Advocacy Cultivate deep, trust‑based relationships with key vendor partners and client stakeholders, serving as their advocate within Hirebase. Proactively address escalations, turning potentially negative experiences into opportunities for loyalty reinforcement. Leverage satisfied vendors to generate case studies, testimonials, and referral pipelines. Training, Enablement, and Ongoing Support Lead the creation of interactive training modules, webinars, and on‑site workshops that boost vendor competency on Tasklance Pro . Establish a tiered support model (self‑service, assisted, premium) that aligns with vendor size, complexity, and revenue potential. Coach team members on effective troubleshooting, knowledge‑base utilization, and empathy‑driven customer interactions. Cross‑Selling & Upselling Initiatives Develop targeted campaigns that introduce vendors to ancillary services such as advanced analytics, premium support, and marketplace integration. Equip the team with playbooks and objection‑handling scripts to maximize conversion rates. Measure the financial impact of upsell activities and refine tactics based on performance data. Service Excellence & Continuous Improvement Implement a rigorous Service Level Agreement (SLA) framework that guarantees timely response and resolution for vendor inquiries. Analyze support tickets and root‑cause trends to drive systemic improvements and reduce repeat incidents. Foster a culture of excellence where every team member feels empowered to go “above and beyond” for the vendor community. Essential Qualifications & Experience Professional Experience : Minimum 5 years in client success, account management, or vendor enablement within SaaS solutions focused on the construction, real‑estate, or facilities‑management sectors. People Management : At least 5 years leading a high‑performing team of client success or support professionals, including full‑cycle recruitment, performance management, coaching, and career development. Technical Proficiency : Hands‑on experience with SaaS platforms, prefera