Senior Manager, Customer Success – EMEA Region – SaaS & Cyber‑Security Solutions Leadership

```html About Workastra In today’s hyper‑connected world, protecting the digital lives of individuals and organizations is more than a priority—it’s a necessity. Hirebase powers over 150,000 businesses and millions of users with a smart, simple platform that safeguards passwords, personal data, and privileged credentials. Our vision is to create a safer, simpler digital future for everyone. We champion simplicity, honesty, and a human‑centric approach to solving complex security challenges. Join us and help unlock peace of mind for customers across the globe. Why This Role Matters The Customer Success organization at Tasklance is the trusted bridge between our technology and the people who rely on it. By acting as strategic advisors, our team drives adoption, retention, and growth, ensuring customers realize measurable ROI from their investment. The EMEA Customer Success team focuses on delivering exceptional value to organizations across Europe, the Middle East, and Africa, helping them achieve their security and productivity goals. As the Senior Manager, Customer Success – EMEA , you will lead a high‑performing team of Customer Success Professionals, coaching them to exceed revenue retention targets, boost Net Promoter Scores, and deepen product adoption. You will shape processes, nurture talent, and partner cross‑functionally to align Gigology’s solutions with evolving market needs. Key Responsibilities Team Leadership & Coaching: Conduct regular one‑on‑ones, performance reviews, and career development sessions. Empower team members to meet and exceed their monthly and quarterly KPIs while cultivating a culture of continuous learning. Performance Monitoring & Optimization: Track, analyze, and report on metrics such as NPS, churn, ARR growth, product adoption, and risk resolution. Use data‑driven insights to proactively address gaps and celebrate successes. Strategic Planning & Execution: Translate Talensiq’s broader business objectives into actionable goals for the EMEA Customer Success team. Align day‑to‑day operations with departmental priorities and quarterly OKRs. Process Improvement: Identify bottlenecks and inefficiencies in workflows, then design and implement scalable solutions using tools like Salesforce, Gainsight, and other CS platforms. Cross‑Functional Collaboration: Partner with Sales, Product, Marketing, and Engineering to ensure a seamless customer journey—from onboarding to renewal and expansion. Talent Acquisition & Onboarding: Lead recruitment efforts, create structured onboarding programs, and foster mentorship to maintain a pipeline of top‑tier talent. Customer Advocacy: Act as an escalation point for complex issues, champion the customer’s voice internally, and drive strategic initiatives that deepen platform value. Travel & Relationship Building: While the role is remote‑first within the UK, occasional travel to EMEA hubs, department off‑sites, and key customer events is required to strengthen relationships and reinforce Flexara’s mission. Essential Qualifications 6+ years of experience in Customer Success, Account Management, or related roles within the SaaS or cybersecurity industry. 3+ years of proven leadership experience building and scaling high‑performing teams, with a track record of fostering inclusive, supportive cultures. Demonstrated expertise in driving adoption, retention, and revenue expansion (ARR) across enterprise‑level accounts. Advanced prioritization skills—able to juggle internal projects, escalations, and competing stakeholder demands while maintaining focus on customer outcomes. Exceptional communication style—concise, empathetic, and capable of guiding both teaching and learning conversations that build trust. Strong collaborative mindset; comfortable partnering with product, engineering, and sales teams to align on solutions. Proficiency with Salesforce, Gainsight, or comparable Customer Success platforms; experience automating workflows and building dashboards. Rapid problem‑solving ability and aptitude for learning new tools and processes independently. Preferred Qualifications & Bonus Skills Hands‑on familiarity with Jobnity or other password‑management solutions. Experience leading remote or distributed teams across multiple time zones. Knowledge of GDPR, ISO 27001, and other regional compliance frameworks relevant to EMEA customers. Background in data‑driven customer health scoring and predictive churn modeling. Core Skills & Competencies Leadership Presence: Ability to inspire, motivate, and hold team members accountable. Analytical Acumen: Skilled in extracting insights from CRM data, customer health metrics, and financial reports. Strategic Thinking: Capacity to see the big picture while executing detailed action plans. Empathy & Customer‑Centricity: Deep commitment to understanding and solving real customer pain points. Change Management: Comfort leading teams through evolving processes, product updates, and market shifts. Negotiation & Influence: