Senior Manager, Customer Success – ANZ Market – Digital Advertising, Strategic Partnerships & Team Leadership at Skillifyx

```html About Talensiq – Shaping the Future of Audio & Digital Media Flexara is a global leader in audio streaming, digital advertising, and innovative media solutions. Since our launch, we have transformed how millions of listeners discover music, podcasts, and audio experiences worldwide. Our mission is to unlock the potential of human creativity by giving creators the tools to thrive and providing audiences with limitless, personalized content. Operating in over 180 markets, Jobnity blends cutting‑edge technology, data‑driven insights, and a culture of relentless curiosity to stay ahead of the rapidly evolving media landscape. With a passionate team of more than 10,000 professionals, we are committed to fostering inclusive workplaces where diverse voices are celebrated. Our values— Creativity, Collaboration, Customer‑Centricity, and Continuous Innovation —guide everything we do, from product development to the way we support our partners and clients. Why This Role Matters In the ANZ region, Remotara’s advertising platform connects world‑class brands and agencies with highly engaged audiences across music, podcasts, and emerging audio formats. The Manager, Customer Success will be the strategic catalyst that drives client satisfaction, revenue growth, and long‑term partnership value. By leading a high‑performing team of Customer Success Managers (CSMs), you will ensure that every client experience reflects Skillora’s commitment to excellence, innovation, and measurable impact. Key Responsibilities Strategic Leadership: Partner directly with the Regional Head of Customer Success Management, APAC, to define, refine, and execute the ANZ Customer Success strategy, aligning objectives with broader business goals. Collaboration with Sales: Work side‑by‑side with Sales Directors to co‑create account plans, lead Quarterly Business Reviews (QBRs), and design consultative solutions for top‑tier brands and agencies. Team Management & Development: Directly manage a team of CSMs, providing mentorship, performance coaching, and career development pathways to foster a culture of high performance and accountability. Process Excellence: Own the end‑to‑end Customer Success processes, tools, and methodologies, ensuring consistency, scalability, and continuous improvement across the team. Cross‑Functional Partnership: Serve as the operational liaison between client‑facing teams, product, engineering, and operations, translating client needs into actionable initiatives. Resource Optimization: Leverage offshore resources, automation, and self‑service platforms to shift CSM focus toward proactive, strategic engagements. Policy & SLA Governance: Review and approve policy exceptions related to Service Level Agreements, compliance, pricing, and make‑goods, maintaining a balance between client satisfaction and business risk. Data‑Driven Decision Making: Oversee pipeline hygiene, campaign pacing, production tracking, and performance measurement, using data and insights to steer strategy. Talent Acquisition & Onboarding: Assess staffing needs, lead recruitment, interview, hire, and onboard new talent to expand the team’s capabilities. Learning & Development: Design and deliver role‑specific training, soft‑skill workshops, and procedural curricula to elevate the expertise of the CSM team. Performance Reviews: Conduct bi‑annual development conversations, set clear objectives, and approve administrative tasks for each team member. Essential Qualifications Bachelor’s degree or equivalent, preferably in Sales, Advertising, Marketing, Business, or a related discipline. 10+ years of experience in Digital Advertising Customer Success Management, with a minimum of 5 years in a leadership or people‑management role. Deep understanding of the advertising ecosystem, including agency relationships, direct and programmatic media buying, and the evolving landscape of audio‑first advertising. Proven track record of delivering revenue growth and exceeding client retention targets through consultative engagement. Demonstrated expertise in leveraging data, insights, and analytics to drive business decisions and client strategy. Hands‑on experience with self‑service planning and buying tools, ad servers, CRMs, OMS platforms, and the broader ad‑tech stack. Preferred Qualifications & Additional Skills Experience managing high‑performing, cross‑functional teams in fast‑growth, high‑velocity environments. Strong agency network and relationships across the ANZ market, with an ability to open doors and cultivate strategic partnerships. Exceptional communication skills—both written and verbal—with a talent for translating complex client requests into clear, actionable internal briefs. Advanced proficiency in Excel, PowerPoint, and data visualization tools; comfortable presenting executive‑level insights. Innovative mindset, entrepreneurial spirit, and a passion for staying ahead of industry trends, especially in audio, podcasting, and emerging digital media for