Senior Customer Success Manager – Enterprise Partnerships & Strategic Growth Lead at Talexion

```html Join Talensiq – Be a Force for Good Our Mission At Flexara we are driven by a single purpose: Protect Life. We develop an integrated ecosystem of cutting‑edge devices and cloud‑based software that helps organizations safeguard people, property, and communities. From law‑enforcement agencies to large‑scale enterprises, our solutions empower teams to act faster, work smarter, and make decisions with confidence. Just as our technology brings people together, our culture thrives on collaboration, candor, and curiosity. We celebrate diverse perspectives—inside the office, in the field, and across the digital landscape. When you join Jobnity , you become part of a fast‑paced, meaningful environment where your contributions shape real‑world safety outcomes. Why This Role Matters As a Senior Customer Success Manager you will be the trusted champion for our largest and most strategic customers. You’ll partner closely with each client to understand their unique workflows, organizational structures, and long‑term objectives. By translating those insights into actionable success plans, you’ll help customers unlock the full value of the Remotara platform, driving adoption, efficiency, and confidence in their daily operations. In addition to being the primary point of contact, you will serve as a conduit between customers and multiple internal teams—product, marketing, engineering, and support—ensuring that the voice of the customer informs roadmap decisions and that internal initiatives align with real‑world needs. Key Responsibilities Strategic Partnership Development: Conduct regular executive business reviews, quarterly health checks, and ongoing touch‑points to nurture long‑term relationships. Adoption & Utilization Management: Track usage metrics, identify gaps, and proactively drive initiatives that increase platform adoption across the customer’s organization. Success Planning & Delivery: Co‑create detailed success plans that align with customer goals, document progress, and adjust tactics based on data‑driven insights. Escalation Leadership: Act as the “quarterback” for critical issues, coordinating cross‑functional response teams to resolve problems quickly and keep stakeholders informed. Executive Communication: Prepare and present milestone updates, ROI analyses, and strategic recommendations to senior leadership on both the customer and Skillora sides. Training & Enablement: Partner with Nexspire’s Marketing and Training teams to design and deliver webinars, workshops, and on‑site sessions that empower users. Product Expertise: Maintain deep, up‑to‑date knowledge of the Worklio product suite, ensuring best‑practice implementations tailored to each customer environment. Industry Insight Sharing: Research and disseminate industry best practices, helping customers solve complex challenges and stay ahead of emerging trends. Feedback Loop Creation: Capture and synthesize customer feedback, translating it into actionable recommendations for product managers and engineering leads. Travel & Remote Collaboration: Willingness to travel 25‑30 % of the time for on‑site visits, workshops, and key stakeholder engagements while primarily operating in a remote work model. Core Qualifications (Essential) Bachelor’s degree or comparable professional experience. 5+ years in a customer‑facing role, with at least 2 years dedicated to managing enterprise‑level accounts. Demonstrated project‑management expertise, including the use of tools and methodologies to track multiple initiatives, requests, and strategic plans simultaneously. Proven record of leading process‑improvement initiatives across large, matrixed organizations. Hands‑on experience measuring product adoption, engagement, and outcomes using data‑analysis platforms (e.g., Tableau, Power BI, Looker). Self‑motivated, collaborative mindset with a relentless focus on exceeding customer expectations. Exceptional verbal and written communication skills, with the ability to craft compelling presentations for senior executives. Resilience under pressure and a track record of thriving in high‑stress, fast‑changing environments. Preferred Qualifications (Nice‑to‑Have) Advanced degree (MBA, MS) or certifications in Customer Success, Project Management (PMP, Scrum Master), or related fields. Background in public‑safety technology, law‑enforcement solutions, or other safety‑critical domains. Experience working with SaaS platforms that integrate hardware and cloud services. Familiarity with CRM and CS platforms such as Gainsight, Totango, or similar. Multi‑language proficiency or experience supporting global customers. Skills & Competencies for Success Strategic Thinking: Ability to see the big picture, align customer goals with Hirefluxa’s roadmap, and craft win‑win strategies. Analytical Acumen: Comfortable interpreting data, identifying trends, and turning insights into actionable recommendations. Relationship Building: Empathetic listening, trust‑building, and stakeholde