Senior Customer Success Manager – Enterprise Partnerships & Strategic Growth at Gigentra

--- Why Skillastra? – Join a Mission‑Driven Leader in Safety‑Tech At Nexora , we are on a relentless quest to protect lives through innovative technology. Our portfolio blends cutting‑edge hardware, cloud‑based software, and data‑driven insights that empower public safety professionals, corporate security teams, and community organizations to act faster, smarter, and more confidently. We believe that technology works best when it brings people together, and we foster a culture of candor, curiosity, and collaborative problem‑solving. Life at Taskium is fast‑paced, purpose‑filled, and continuously evolving. Every team member is encouraged to own their impact, experiment boldly, and contribute to a vision that makes the world a safer place. If you thrive in an environment where your ideas matter, where you can see the tangible outcomes of your work, and where you are part of a diverse, inclusive community, you’ll feel right at home. Position Overview – Your Impact as Senior Customer Success Manager As the Senior Customer Success Manager for our largest, most strategic accounts, you will be the trusted advisor and champion for enterprise‑level customers. You’ll partner deeply with client leadership to understand their operational workflows, organizational structures, and long‑term goals. By translating those insights into actionable success plans, you will help customers harness the full power of Worklith ’s product suite, driving adoption, efficiency, and measurable business outcomes. This role sits at the nexus of customer advocacy, project management, and product strategy. You will influence internal road‑maps, facilitate cross‑functional collaboration, and ensure that every customer interaction reflects our commitment to excellence and safety. Key Responsibilities Strategic Account Partnership: Conduct regular executive business reviews, quarterly health checks, and ad‑hoc strategy sessions to align Hirezen solutions with the customer’s evolving objectives. Adoption & Utilization Monitoring: Track and analyze platform usage metrics, identify adoption gaps, and implement data‑driven interventions that increase product penetration across the client organization. Success Planning & Execution: Design bespoke success plans that outline key performance indicators, milestones, and timelines; document progress and adjust tactics proactively. Escalation Management: Serve as the primary escalation point, orchestrating rapid response across product, engineering, support, and professional services teams to resolve critical issues. Stakeholder Communication: Prepare and deliver concise status reports, milestone updates, and risk assessments to senior leadership both at the customer and within Gigspire . Thought Leadership & Training: Partner with Marketing and Learning & Development to produce webinars, workshops, and on‑site training that empower end‑users and champion best‑in‑class practices. Product Expertise: Maintain deep, up‑to‑date knowledge of the full Talvora portfolio, ensuring optimal configuration and integration within each client’s environment. Industry Insight Sharing: Continuously research and disseminate industry trends, regulatory changes, and emerging safety‑technology innovations to both customers and internal teams. Essential Qualifications Bachelor’s degree in Business, Technology, or a related field; or equivalent professional experience. Minimum 5 years of experience in a customer‑facing role, with at least 2 years dedicated to enterprise‑level accounts. Demonstrated success in managing complex, multi‑stakeholder projects, with a proven methodology for tracking requests, issues, and roadmap items. Track record of leading process‑improvement initiatives that deliver quantifiable efficiency gains. Hands‑on experience using data‑analysis tools (e.g., Tableau, Power BI, Looker) to monitor product adoption and customer health scores. Exceptional written and verbal communication abilities, including polished presentation and storytelling skills. High degree of self‑motivation, resilience, and capacity to thrive under pressure while maintaining a customer‑first mindset. Preferred Qualifications & Additional Strengths Experience in safety‑tech, public‑safety, or related regulated industries. Previous exposure to SaaS subscription models, renewal cycles, and upsell strategies. Certifications in Project Management (PMP, ScrumMaster) or Customer Success (CCSM). Fluency in multiple languages or experience supporting global, geographically dispersed accounts. Demonstrated ability to influence product road‑maps through customer advocacy and data‑driven feedback. Core Skills & Competencies for Success Strategic Thinking: Ability to translate high‑level business objectives into actionable success plans. Analytical Acumen: Comfort with metrics, dashboards, and ROI calculations to substantiate value. Relationship Building: Proven talent for cultivating trust with C‑suite executives, technical leads, and end‑users