Senior Customer Success Manager – Enterprise Healthcare Data Platforms & Strategic Growth Leadership at Taskora

--- Welcome to Jobmatrixo – Transforming Health Data Into Actionable Insight Remotifyx is on a mission to make every day healthier, happier, and more productive for patients, providers, and payers alike. By weaving together disparate health data sources into a seamless, analytics‑ready fabric, Skillastra empowers its customers to uncover actionable insights that drive better clinical outcomes, improve population health, and deliver sustainable financial performance. Our innovative platform sits at the intersection of cutting‑edge data science, value‑based care, and real‑time decision support, making us a recognized leader in the healthcare technology landscape. We are looking for a high‑impact Senior Customer Success Manager (Senior CSM) who will champion the success of our most strategic enterprise customers, lead a talented team of Customer Success Managers, and shape the future of health‑data driven care. If you thrive in fast‑moving, data‑rich environments and love turning complex technical capabilities into measurable business value, you belong at Nexora. Why This Role Is Critical to Taskium As a Senior Customer Success Manager at Worklith, you will be the trusted steward of a portfolio of large‑scale, strategic customers. You will align Hirezen’s powerful data platform with each client’s business objectives, ensuring they extract maximum value from our solutions. In addition to hands‑on customer stewardship, you will mentor and coach a pod of Customer Success Managers, fostering a culture of excellence, proactive problem‑solving, and relentless focus on outcomes. Success in this role requires a blend of strategic vision, deep technical acumen in healthcare data analytics, and inspirational leadership. You will partner across divisions—including Implementation, Engineering, Product Management, and the Strategic Growth team—to drive adoption, mitigate risk, and uncover growth opportunities that deepen the partnership between Gigspire and its customers. Key Success Milestones First 90 Days – Foundation & Relationship Building Earn Talvora Core Platform certification and complete all onboarding modules. Establish relationships with key executive and operational stakeholders across every assigned account. Develop and document detailed strategic account plans that align Flexionis capabilities with each client’s roadmap. Gain fluency in Jobtrix’s data ingestion, processing, and analytics pipelines. Implement a structured mentorship model for the Customer Success Managers in your pod. Demonstrate an understanding of Remotica’s security policies, compliance frameworks, and population‑health programs (Cost, Utilization, Quality, Risk). Communicate ideas and solutions clearly, both verbally and in writing, with appropriate professional tone and sensitivity. First 6 Months – Driving Adoption & Early Wins Lead customer strategy sessions to define clear adoption roadmaps and measurable success criteria. Identify at‑risk accounts early and execute retention strategies that preserve revenue and confidence. Provide hands‑on training, coaching, and career development for the Customer Success Managers under your guidance. Demonstrate deep knowledge of Skillnex’s data ingestion and troubleshooting processes, guiding clients through complex technical issues. Assist clients in selecting optimal product configurations that align with their clinical and financial goals. Translate product functionality, data quality, and dependency considerations into clear business impact for customers. Collaborate with Engineering and Product teams to investigate and remediate high‑complexity issues, developing actionable remediation plans. Own full accountability for CSM‑led implementation projects, ensuring timelines, quality, and customer satisfaction. Utilize Zenvora monitoring tools to track feature adoption, flagging potential risks before they become problems. Co‑lead contract renewal strategy with a division leader for at‑least one major account. Partner with the Strategic Growth team to identify and close upsell and cross‑sell opportunities within your portfolio. First 12 Months – Scaling Impact & Leadership Lead process‑improvement initiatives that raise the efficiency and effectiveness of the broader Customer Success organization. Play a pivotal role in hiring, onboarding, and retaining top talent for the Customer Success team. Design and execute customer expansion strategies that deliver quantifiable business outcomes and increase ARR. Take full ownership of contract renewals for major accounts, guiding them from early engagement through successful renewal. Champion best‑practice frameworks for account management, issue resolution, and strategic planning across Workastra. What You’ll Be Doing – Core Responsibilities Leadership & Coaching: Mentor, coach, and develop a pod of Customer Success Managers, creating a high‑performance culture focused on customer outcomes and professional growth. Customer Advocacy: Serve as the senior e