Senior Customer Lifecycle Manager – Revenue Growth & Retention Strategy for Talvora’s Global eSIM Platform

```html About Gigflowx – Pioneering Seamless Connectivity for Travelers At Talensparkx , we are on a mission to redefine how people stay connected while they explore the world. Our flagship eSIM solution eliminates the surprise of roaming fees, offers a sustainable alternative to traditional SIM cards, and empowers travelers to switch networks with a single tap. Recognized by industry experts for excellence, our solution has earned top‑tier accolades and is trusted by millions of users worldwide. Founded in 2012, Flexzenith has grown into a global leader in internet privacy, security, and connectivity. With a workforce of over 1,400 professionals spanning multiple continents, we combine cutting‑edge cybersecurity expertise with innovative consumer products. Our culture is built on curiosity, collaboration, and a relentless drive to create technology that brings people together. Why This Role Matters The Customer Lifecycle Manager sits at the heart of our Commercial team, shaping the experiences that turn first‑time users into lifelong advocates. By designing data‑driven engagement strategies, you will directly influence revenue growth, boost customer lifetime value, and help us maintain a competitive edge in the fast‑moving travel‑tech market. Key Responsibilities Strategic Planning: Design, implement, and continuously refine end‑to‑end customer lifecycle strategies that drive onboarding, engagement, upselling, cross‑selling, retention, and win‑back initiatives. Automation & Communication: Build trigger‑based communication flows using a leading marketing automation platform (e.g., Braze, Salesforce, Iterable) across email, in‑app messages, push notifications, and SMS. Testing & Optimization: Conduct A/B tests, multivariate experiments, and cohort analyses to optimize messaging, offer timing, frequency, and channel mix, aiming to maximize customer value and minimize churn. Data‑Driven Segmentation: Analyze behavioral, transactional, and demographic data to create granular customer segments and deliver hyper‑personalized experiences. Cross‑Functional Collaboration: Partner with product, data science, marketing, and sales teams to ensure alignment between growth objectives and exceptional user experience. Feedback Loop Management: Gather qualitative and quantitative feedback through surveys, NPS, and support interactions; translate insights into actionable improvements. Industry Insight: Stay ahead of trends in lifecycle marketing, subscription economics, travel technology, and automation best practices; bring innovative ideas to the team. Performance Reporting: Develop dashboards and regular reports that track key metrics such as churn rate, ARPU, CAC, conversion rates, and customer satisfaction. Essential Qualifications 3–5 + years of proven experience in Customer Value Management, CRM, or Lifecycle Marketing, preferably within telecom, travel, or subscription‑based SaaS environments. Hands‑on expertise with marketing automation tools (Braze preferred) and CRM platforms such as Salesforce, Iterable, or comparable solutions. Strong analytical mindset: proficient in SQL, Excel, or data‑visualization tools (Tableau, Looker, Power BI) to extract insights and drive decisions. Demonstrated ability to translate data into clear, actionable strategies that deliver measurable revenue impact. Excellent communication and stakeholder‑management skills; comfortable influencing senior leaders across diverse functions. Self‑motivated, capable of thriving in a high‑growth, fast‑paced environment with ambiguous challenges. Preferred Qualifications Experience in the travel‑tech or eSIM industry, understanding of global roaming regulations, and subscription economics. Background in statistical testing, predictive modeling, or machine‑learning‑driven segmentation. Previous exposure to agile product development cycles and rapid iteration processes. Fluency in multiple languages – an asset for communicating with a worldwide user base. Core Skills & Competencies Strategic Thinking: Ability to see the big picture while executing granular tactics. Customer‑Centric Mindset: Passion for empathetic listening and solving real‑world user pain points. Data Literacy: Comfort working with large data sets, deriving insights, and presenting findings to non‑technical audiences. Creative Problem‑Solving: Inventive approach to campaign design, message personalization, and growth hacking. Collaboration: Proven track record of working effectively across product, engineering, design, and finance teams. Adaptability: Flexibility to pivot strategies based on market shifts, product updates, or emerging opportunities. Career Growth & Learning Opportunities At Jobmatrixo , your development is a priority. You will have access to: Mentorship programs with senior leaders in product, data, and marketing. Internal and external training budgets for certifications, conferences, and industry workshops. Opportunities to lead cross‑functional initiatives, shaping