Senior Customer Experience Manager – Canadian SaaS Healthcare Platform (6‑Month Contract) – Worknovaq

About Remotara – Transforming Healthcare Through Cloud‑Based Innovation Skillora is a market‑leading North American healthcare technology platform that empowers care teams, health plans, and service providers to collaborate seamlessly and gain real‑time patient insights. With more than two decades of relentless growth, Nexspire has built a reputation for delivering frictionless, outcome‑focused care experiences that improve the lives of millions across the continent. Recognized by leading industry analysts and award‑winning publications for its private cloud excellence and vibrant corporate culture, Worklio combines cutting‑edge software engineering with a deep commitment to the people who use its solutions every day. Our workforce of over 2,200 dedicated professionals thrives in an environment where purpose‑driven work meets continuous learning, and where every contribution directly shapes the future of health‑care delivery. Why Join Hirefluxa? At Taskora, you’ll find a dynamic, inclusive, and purpose‑centric culture that celebrates curiosity, collaboration, and innovation. We invest heavily in professional development, mentorship, and well‑being so that you can grow your career while making an authentic impact on the health of entire communities. Purpose‑Driven Mission: Your work will directly enable providers to deliver safer, more efficient, and patient‑focused care. Learning & Development: Access to tuition reimbursement, certifications, and internal training programs that keep you at the forefront of CX analytics and healthcare technology. Global Reach, Local Impact: Although we operate across North America, each team member’s contributions are felt by local providers and patients alike. Diverse & Inclusive Community: We pride ourselves on being a place where every voice is heard, and where differences fuel creativity. Position Overview – Senior Customer Experience Manager (Contract) This six‑month contract role (with potential extension or conversion to full‑time) reports directly to the Customer Experience Director and partners with stakeholders across Gigentra to define, govern, and continuously improve the end‑to‑end customer journey. You will be the champion of the customer’s voice, translating data‑driven insights into strategic actions that elevate satisfaction, loyalty, and overall experience across our SaaS healthcare platform. Key Responsibilities Customer‑Centric Culture Building: Collaborate with cross‑functional teams to embed a customer‑first mindset in decision‑making, influencing stakeholders to view processes through the lens of the end user. Measurement Framework Design: Define, implement, and automate NPS and transactional feedback collection mechanisms, integrating data sources with the Corporate Data Office to deliver unified, real‑time reporting dashboards. Research Leadership: Lead both quantitative and qualitative research projects—surveys, interviews, focus groups, and usability studies—providing clear direction and mentorship to internal analysts and external partners. Complex Problem Solving: Diagnose multifaceted CX challenges, conduct root‑cause analysis, and synthesize findings into actionable recommendations for product, support, and service teams. Best‑Practice Integration: Introduce proven CX tools, methodologies, and playbooks into cross‑functional initiatives, ensuring the customer’s voice shapes design, development, and delivery. Stakeholder Influence & Communication: Craft compelling narratives and presentations for senior leadership, translating data insights into strategic business outcomes. Continuous Improvement: Monitor CX metrics post‑implementation, iterate on strategies, and champion a culture of ongoing experimentation and learning. Essential Qualifications & Skills Minimum 7 years of hands‑on experience designing, executing, and scaling customer research programs and CX measurement frameworks. Demonstrated ability to influence business objectives and drive measurable improvements in customer satisfaction, loyalty, or revenue. Advanced analytical proficiency with a strong command of data visualization tools (e.g., PowerBI, Tableau) and survey platforms such as Qualtrics. Expertise in Microsoft Office suite—particularly Excel (advanced formulas, PivotTables, macros) and PowerPoint (story‑telling presentations). Solid grounding in statistical methods and the ability to translate complex data sets into clear, actionable business insights. Excellent written and verbal communication skills, with a talent for presenting findings to diverse audiences ranging from product engineers to senior executives. Bachelor’s degree in Business, Mathematics, Statistics, Computer Science, or a related scientific discipline. Preferred Experience Working knowledge of the healthcare industry, including an understanding of regulatory considerations, provider workflows, and patient privacy standards. Previous experience in a fast‑growing SaaS organization, preferably within the hea