[Remote] Platform Implementation Supervisor

Note: The job is a remote job and is open to candidates in USA. DoorDash is a technology and logistics company focused on empowering local economies. They are seeking a Platform Implementation Supervisor to lead a team of Platform Implementation Managers, ensuring a seamless onboarding experience for merchants and driving operational excellence across the team.


Responsibilities

  • Lead and develop a team of Platform Implementation Managers (PIMs), including day-to-day coaching, career development, and performance management
  • Drive operational excellence: Ensure timely and high-quality merchant onboarding execution across the team
  • Unblock complex implementations: Step into high-risk onboardings to problem-solve alongside PIMs and ensure successful merchant outcomes
  • Elevate the merchant experience: Analyze merchant feedback, identify trends, and drive initiatives to improve onboarding satisfaction and reduce time-to-value
  • Partner cross-functionally: Collaborate with Sales, Account Management, Product, and Support teams to align on best practices and ensure smooth handoffs
  • Refine and scale processes: Identify opportunities to streamline onboarding processes, documentation, and reporting
  • Own team metrics: Track and report on onboarding completion rates, merchant satisfaction, and internal quality standards

Skills

  • Bachelor's degree or equivalent experience
  • 5–7 years of professional experience, including 2+ years in a client-facing onboarding, implementation, project management, or customer success role
  • 2-4+ years of people leadership experience: you have had a medium to large team of direct reports, where you have handled end to end hiring cycles, performance management, and owned performance metrics/KPIs
  • Experience handling cross-functional projects with multiple stakeholders
  • Strong operational and problem-solving skills — you find ways to unblock others and drive results
  • Tech-savvy: able to dig into website integrations, troubleshoot basic technical issues, and guide merchants through solutions
  • Merchant-first mindset: you know that every interaction shapes the merchant experience
  • Excellent communication skills, both verbal and written

Benefits

  • 401(k) plan with employer matching
  • 16 weeks of paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave in compliance with applicable laws
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program

Company Overview

  • DoorDash is a food delivery platform that connects customers with local and national businesses. It is a sub-organization of DoorDash. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is http://www.doordash.com.

    • Company H1B Sponsorship

  • DoorDash has a track record of offering H1B sponsorships, with 530 in 2025, 510 in 2024, 413 in 2023, 612 in 2022, 439 in 2021, 126 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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