[Remote] People Operations Manager-Leave and Accommodations Operations

Note: The job is a remote job and is open to candidates in USA. Maximus is a company that provides outsourced leave and accommodations programs. The People Operations Manager – Leave and Accommodations Operations is responsible for overseeing a small internal team, ensuring operational processes run smoothly, and serving as the primary point of contact with the program’s external third-party vendor.


Responsibilities

  • Manage a small People Operations team by setting clear priorities, ensuring consistent service delivery, and using KPIs to drive accountability and continuous improvement
  • Monitor system performance, escalating issues and collaborating with internal teams and the vendor to ensure timely resolution
  • Ensure third‑party vendor meets SOW and SLA requirements for accuracy, timeliness and employee experience
  • Partner with various internal stakeholders and the third-party vendor to ensure alignment, transparency, and smooth operational delivery
  • Support the implementation of regulatory changes impacting the leave and accommodations program, including policy updates, documentation, and system adjustments
  • Coordinate system or process changes with internal stakeholders and the vendor to ensure compliant and accurate execution—from idea generation and concept development through stakeholder alignment, planning, design, and delivery
  • Translate short- and long-term operational needs into scalable, strategic, and compliant solutions, partnering with internal teams and the vendor to achieve desired outcomes
  • Manage stakeholder communication with clarity and professionalism, ensuring expectations are set and issues are addressed proactively
  • Influence cross‑functional partners to drive aligned decisions and operational accountability
  • Streamline internal workflows to improve the employee experience, support standardization and scalability, and optimize program delivery

Skills

  • 5+ years helping lead or managing HR operations teams or similar functions
  • Demonstrated ability to interact effectively with all levels of management
  • Experience in HR Operations, or related functional areas
  • Strong communication, organizational, and stakeholder management skills
  • Ability to work with systems, data, and process optimization in a fast paced environment
  • Proven ability to maintain confidentiality and exercise sound judgment
  • Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience
  • Experience managing or coordinating with third-party vendors
  • Familiarity with leave and accommodations regulations and other relevant laws pertaining to the human resources function
  • Experience supporting policy or system change initiatives
  • Background in accommodation and leave administration or similar operational environments
  • Strong knowledge of general human resources practices and procedures

Benefits

  • Health insurance coverage
  • Life and disability insurance
  • A retirement savings plan
  • Paid holidays
  • Paid time off

Company Overview

  • Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives. It was founded in 1975, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.maximus.com/.

    • Company H1B Sponsorship

  • Maximus has a track record of offering H1B sponsorships, with 39 in 2025, 39 in 2024, 50 in 2023, 42 in 2022, 36 in 2021, 42 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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