[Remote] Patient Accounting Liaison
Note: The job is a remote job and is open to candidates in USA. OneOncology is focused on transforming cancer care through a patient-centric and technology-driven approach. The Patient Accounting Liaison will handle inbound calls related to billing inquiries, establish payment plans, and assess financial hardships while ensuring accurate account management.
Responsibilities
- Handle a high volume of inbound calls (typically a minimum of 75 calls daily) from patients across the UUG practices
- Collect past due balances by utilizing effective communication and negotiation skills
- Provide accurate and comprehensive responses to patient inquiries regarding billing issues, payment plans, and financial hardship programs
- Assess patients’ financial situations to determine eligibility for financial hardship programs and establish approved payment plans
- Review accounts receivable and coding issues to ensure accuracy and resolve any discrepancies
- Adhere to predetermined schedules and meet performance targets, including monthly and daily collection goals
- Collaborate with internal departments to resolve complex billing issues
- Escalate unresolved patient issues to the appropriate management level for further investigation and resolution
- Enter or edit data for registration, insurance, charges, payments, adjustments, or electronic/paper billing to maintain a database of patient information
- Other duties as assigned to support both inbound/outbound process for the Patient Accounting Liaison teams (Patient accounting & Pre-Collections Team)
- Care Harmony: this position may involve working on the Care Harmony project. The following tasks (but not limited to) are:
- Escalated patient calls
- Placing tickets with Care Harmony:
- Medicare credits- monthly
- Patients requesting opt out of program
- Review of denials from Care Harmony
Skills
- Minimum High School Diploma or GED required
- Minimum of five (5) years of medical billing and insurance claim filing experience
- Strong knowledge of accounts receivable processes and medical coding
- Excellent communication and interpersonal skills, with the ability to handle challenging conversations with empathy and professionalism
- Detail-oriented with a high degree of accuracy in data entry and documentation
- Proficiency with Microsoft Office 365 (Word, Excel), computer software & database
- Attention to detail and willingness to learn
- Ability to navigate through multiple technology programs simultaneously while speaking on the telephone
- Maintain HIPAA compliance
- Multitasking and proactive problem-solving
- Ability to type a minimum of 40 words per minute
- High-speed, reliable internet connection to ensure uninterrupted communication and access to necessary systems and tools
- Quiet and private work environment to maintain the confidentiality of patient information and minimize background noise during calls
- Proficiency in using remote collaboration tools, such as video conferencing software, instant messaging platforms, and customer relationship management systems
- Compliance with all security and privacy policies and protocols, including safeguarding patient information and maintaining HIPAA compliance
- Previous experience in a call center environment is highly desirable
Company Overview
