[Remote] Lead, Payment Risk Operations

Note: The job is a remote job and is open to candidates in USA. Roblox is a platform where millions explore, create, and connect through immersive digital experiences. As a Lead in Payment Risk Operations, you will support the Creator community by managing payment processes and investigating potential fraudulent activities to ensure compliance and security.


Responsibilities

  • Process and approve high-value payments through our external processor (Tipalti), identifying and resolving systematic issues to improve efficiency and accuracy
  • Execute in-depth investigations into anomalous money movements and potential money laundering activities (AML), investigating sophisticated abuse vectors such as regional pricing abuse, item exploits, and unauthorized resale
  • Implement and operationalize risk rules, ensuring accurate execution and continuously surface insights to support future policy refinement
  • Generate actionable analysis on the size and scope of emerging threats to help inform the product and engineering roadmap for new defenses
  • Conduct manual reviews and own the end-to-end validation for high-risk accounts and transactions within our ecosystem
  • Manage and verify complex tax documentation (W-8/W-9) for domestic and international payees during mass payment cycles to ensure full compliance
  • Monitor payment SLAs, analyze performance, and propose workflow improvements to enhance chargeback win rates and reduce payment friction
  • Act as a primary escalation point for sensitive Creators communications regarding payment disputes, account security, and compliance issues, providing clear and empathetic resolutions
  • Partner cross-functionally with Safety, Legal, Engineering, and Finance teams to surface insights, codify new abuse policies, and answer critical business questions
  • Mentor junior specialists by providing expert guidance on complex cases and fostering a culture of excellence within the team

Skills

  • 5-7+ years in payments, risk, compliance, owning operational workflows, leading projects, and managing large-scale payment systems, with proven experience solving complex cases
  • Demonstrated ability to assess complex data, identify fraud patterns, and develop effective mitigation strategies
  • Advanced proficiency with data analysis and visualization tools (Tableau, Excel/Google Sheets)
  • Deep understanding of the payments ecosystem and associated regulatory frameworks, including AML regulations, KYC/CIP requirements, and sanctions screening
  • Outstanding written and verbal communication skills, with the ability to articulate complex payment and risk issues clearly to Creators, internal stakeholders, and leadership
  • Demonstrated ability to lead projects, influence cross-functional partners, and guide junior team members
  • Hands-on experience with payment processing platforms (e.g. Tipalti), CRM systems (e.g., Zendesk), and identity verification tools (e.g., Veriff) are highly preferred

Benefits

  • Equity compensation
  • Benefits as described on this page

Company Overview

  • Roblox is an online gaming and entertainment platform that offers a shared digital experience that brings people together through play. It was founded in 2004, and is headquartered in San Mateo, California, USA, with a workforce of 1001-5000 employees. Its website is https://corp.roblox.com.

    • Company H1B Sponsorship

  • Roblox has a track record of offering H1B sponsorships, with 240 in 2025, 111 in 2024, 139 in 2023, 153 in 2022, 91 in 2021, 92 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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