[Remote] IT Clinical Solution Analyst III Lab

Note: The job is a remote job and is open to candidates in USA. Banner Health is a leading healthcare organization committed to improving the health care experience. They are seeking an IT Clinical Applications Lab Analyst responsible for vendor management, cybersecurity procedures, and day-to-day management of laboratory medical device instrumentation for IT projects and database management related to laboratory applications.

Responsibilities

• Identifies, investigates, tracks, and resolves multi-level project, system or application errors ensuring the resolution is timely with a high degree of accuracy and quality
• Determines which option is appropriate based on the unique situation
• Ensures timely updates and communication to the customer
• Designs end user training and curriculum for applications and systems
• Facilitates the initial rollout and ongoing support of the user community
• Assesses and develops strategies for achieving the needs of internal and/or external customers
• Defines expectations
• Strives to meet customer’s identified outcome
• Designs and administers complex standards and policies regarding application and end user customer documentation
• Ensures that department and company standards are implemented and consistently adhered to
• Responsible to create technical documents to include- process maps, Business Requirement Documents, system diagrams, application maps, test plans, work instructions, etc
• Stores documents in central location for broader IT access
• Provides high level expertise to the development of fully integrated testing scenarios
• Provides information to be taken into account as part of the comprehensive functional and integration testing plans
• Coordinates change management documentation and ensures that approvals are managed according to departmental procedures and ITIL standards
• Offers constructive advice on processes, functions, and re-design opportunities resulting from the implementation of technology
• Can present broad, complex information and concepts in an influential or persuasive way that results in action
• Provides leadership for company staff, information technology staff and various committees guiding the design, implementation and maintenance of complex application and system specifications and processes
• Participates and may lead taskforces to plan, implement, and coordinate facility activities to maximize information technology service quality, effectiveness and efficiency
• Maintains current professional and technical knowledge related to the healthcare industry by attending educational workshops/conferences, establishing personal networks, and/or maintaining relevant certification or licensure as business needs require
• Identifies and improves communication to bring team conflict into the open and facilitate resolution
• Values differences and creates a diverse team
• Identifies the "right people", despite functional specialty, for inclusion in the team by matching individual competencies to the team's goals
• Presents information or ideas to the interests, level and needs of the audience
• Actively engages participants and encourages input
• Promotes and facilitates free and open communication
• Adapts choice of language and presentation of ideas to fit various needs and perspectives of audiences
• Ensures Key Performance Indicators are supported and tracked in all levels of work effort
• Clearly defines success and implements the measurements to understand when success is achieved
• Understands and actively engages in the identification of business and technical solutions for multiple or cross-functional business areas
• Provides expertise and guidance to the user community and mentors junior members of the department
• Identifies and acts upon opportunities for continuous improvement
• Encourages prudent risk-taking, exploration of alternative approaches, and organizational learning
• Demonstrates personal commitment to change through actions and words
• Mobilizes others to support change through times of stress and uncertainty
• Takes risks and challenges the status quo with the intent to strengthen team and organizational performance
• Shares knowledge, skill, or expertise with others
• Coaches others
• Encourages and reinforces personal and professional development
• Consistently displays awareness and sensitivity to the needs of internal and/or external customers
• Proactively ensures these needs are met or exceeded; place the needs of the customer and team at the center of decision making
• Quickly assesses the scope of an issue, providing options that lead to its closure
• Determines which option is appropriate option based on the unique situation
• Keeps customer informed of progress toward resolution
• Performs all functions according to established policies, procedures, regulatory and accreditation requirements, ITIL and Service Management standards as well as applicable professional standards
• This position has high level responsibility for selected information applications or systems
• Work is performed in a fast paced multi-tasked environment where there may be conflicting priorities or tight deadlines
• The incumbent has decision-making authority for projects and applications and works at peer level across diverse areas and multiple states
• The incumbent participates in meetings, presentations, visioning sessions, strategic and planning sessions, implementation activities, and supports functions company-wide

Skills

• Requires a Bachelor's degree or equivalent work experience and a current valid clinical license, certification, or credential in state of practice
• Must also have in-depth knowledge of concepts within job function as would normally be obtained in four to seven years work experience in a healthcare environment
• Must demonstrate general knowledge of information technology and healthcare
• Needs experience in medium scale project planning and reporting, either individual or team
• Requires communication and presentation skills to engage technical and non-technical audiences
• Requires ability to communicate and interact across facilities and at various levels
• Incumbent will have skills to mentor less experienced team members
• As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required
• Additional related education and/or experience preferred

Benefits

• Health and financial security options

Company Overview

Company H1B Sponsorship