[Remote] Insurance Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. Wawanesa Insurance is an award-winning insurance company that is looking for full-time Customer Service Representatives to join their team. The role involves delivering exceptional service in a contact center, resolving inquiries, supporting policy updates, and upselling insurance products while maintaining a customer-focused approach.


Responsibilities

  • Deliver exceptional service in a fast‑paced contact center by resolving complex inquiries, supporting policy updates, and ensuring compliance with company and PCI standards
  • Retain members through effective problem‑solving, professional communication, and accurate documentation of all interactions
  • Identify opportunities to upsell and cross‑sell insurance products while maintaining a customer‑focused approach
  • Handle escalated contacts with courtesy and professionalism, collaborating with internal teams to provide seamless customer experience
  • Consistently meet and exceed individual and team performance goals in a high‑volume environment

Skills

  • High School diploma or GED required; college degree preferred
  • Strong computer, phone, typing, grammar, and multitasking skills
  • Excellent customer service, active listening, and problem-solving abilities
  • Ability to balance efficiency and quality in a fast-paced environment
  • Strong attention to confidentiality and compliance with company guidelines
  • Flexible to work extended hours, weekends, nights, and holidays
  • Team-oriented with positive communication and collaboration skills
  • Property & Casualty or Personal Lines license required (or ability to obtain within 90 days; training and fees covered)
  • Spanish fluency required for bilingual queue (assessment provided)
  • Must pass a background check and drug screening
  • Must reside within 80 miles of 901 Bagby Street, Houston, TX 77002
  • Previous insurance or call center experience preferred

Benefits

  • Health coverage for medical, dental, vision
  • 401(K), Roth 401 (k) saving plan with company match
  • Remote work opportunities
  • Tuition assistance
  • Employee appreciation and recognition

Company Overview

  • AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S. It was founded in undefined, and is headquartered in Costa Mesa, California, US, with a workforce of 10001+ employees. Its website is https://careers.ace.aaa.com/.

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