[Remote] Customer Service Representative-Must Reside in Oklahoma
Note: The job is a remote job and is open to candidates in USA. CVS Health is dedicated to building a world of health around every individual, and they are seeking a Customer Service Representative to enhance the member experience. The role involves handling customer service inquiries and problems through various communication channels, ensuring members receive the guidance they need based on their unique circumstances.
Responsibilities
- Handle customer service inquiries and problems via telephone, internet, or written correspondence
- Engage, consult and educate members based upon the member's unique needs, preferences and understanding
- Use tools and resources available to help guide the members along a clear path to care
Skills
- 1 year of Customer service experience in a call center setting
- Must reside in Oklahoma
- High School Diploma or GED equivalent
- 1-2 years of Healthcare or Medicaid experience
- Trauma informed care training
- Exposure to Care Management
- Experience in a production environment
- Familiarity with de-escalations
- Telework experience
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company Overview
