[Remote] Credits Specialist, Medical Billing

Note: The job is a remote job and is open to candidates in USA. Grow Therapy is on a mission to serve as the trusted partner for therapists and patients in accessing high-quality mental healthcare. They are seeking a Credits Specialist II to establish the Overpayments vertical and manage overpayment validation projects, ensuring compliance and maintaining accurate records.

Responsibilities

• Researching overpayments in instances where payors (e.g., insurance companies or government programs) have paid more than the amount due, and fulfilling refund requests to our payors
• Initiating and managing refunds once verified, and ensuring the appropriate steps are taken to return funds
• Fulfilling overpayment requests based on the contractual timelines outlined by each payor
• Ensuring compliance with regulations and policies to ensure all actions follow federal, state, and payer-specific regulations
• Maintaining accurate records and keeping detailed documentation for transparency, audits, and process improvement

Skills

• At least 2 years of experience in Medical Billing or in a Healthcare setting
• Strong understanding of healthcare claims, overpayments, and experience facilitating refunds to both commercial and government payors
• Highly organized, operational thinker, rarely leaving questions unanswered
• Demonstrates strong attention to detail and takes initiative to resolve issues independently
• Proactive problem solver, with the ability to identify key pain points hindering operational performance and develop effective, practical solutions to address the issues
• Ability to thrive in a fast-paced, unpredictable environment, and able to pivot quickly as new priorities and challenges arise
• Collaborative by nature, values camaraderie and celebrates group successes, serving as a dependable partner and source of encouragement for colleagues

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision insurance, plus life and disability coverage.
• Parental Leave & Family Support: Up to 18 weeks paid leave and a new child stipend.
• Financial Wellness: 401(k) program and equity opportunities.
• Meals & Home Office Support: Stipends for home office setup and ongoing funds for meals, with tailored perks for both remote and in-office employees.
• Time Off to Recharge: Flexible PTO, 12 paid holidays, and a full winter break week.
• Wellness & Development: Annual stipends to put towards personal & professional growth.
• Mental & Physical Health Support: No-cost access to therapy through the Grow platform, weekly flexible hours for self-care (“Mental Health Mornings/Afternoons”) and memberships to leading wellness apps (such as One Medical, Headspace, and Talkspace).
• Extra Perks: Pet insurance discounts, commuter benefits, and global travel assistance.

Company Overview