[Remote] Contact Center - Consulting Solutions Engineer

Note: The job is a remote job and is open to candidates in USA. Zoom is looking to grow its global CX Solutions Engineering team with the addition of a Consulting Solutions Engineer. This role involves serving as a trusted advisor to customers throughout the pre-sales lifecycle, translating technical and business requirements into effective solutions, and collaborating with account teams to execute pre-sales activities.


Responsibilities

  • Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
  • Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
  • Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
  • Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
  • Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

Skills

  • 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
  • Demonstrate initiative and thrive in collaborative team environments
  • Solve problems creatively with the skills to deliver a compelling demo

Benefits

  • A variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health
  • Support work-life balance
  • Contribute to their community in meaningful ways

Company Overview

  • Zoom is a software company that offers a communications platform that connects people through video, voice, chat, and content sharing. It was founded in 2011, and is headquartered in San Jose, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.zoom.com.

    • Company H1B Sponsorship

  • Zoom has a track record of offering H1B sponsorships, with 16 in 2025, 178 in 2024, 144 in 2023, 259 in 2022, 86 in 2021, 34 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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