[Remote] Computer User Support Specialists | Remote

Note: The job is a remote job and is open to candidates in USA. Crossing Hurdles is a company in the Professional, Scientific, and Technical Services sector, and they are seeking a Computer User Support Specialist. The role involves designing occupation-specific questions, evaluating AI-generated responses, and ensuring scenarios meet professional standards in IT support.


Responsibilities

  • Design occupation-specific questions based on real computer user support workflows
  • Translate common IT support scenarios into structured prompts for AI evaluation
  • Review and evaluate AI-generated responses related to troubleshooting, user assistance, and system support
  • Provide written feedback on accuracy, clarity, and alignment with real-world support practices
  • Ensure scenarios reflect standards used in professional, scientific, and technical service environments
  • Work independently while meeting quality benchmarks and delivery timelines

Skills

  • Strong years of full-time experience as a Computer User Support Specialist
  • Professional experience within the Professional, Scientific, and Technical Services sector
  • Strong understanding of end-user support, troubleshooting, and IT service workflows
  • Excellent written communication and attention to detail
  • Access to a desktop or laptop computer (Chromebooks not supported)
  • Ability to commit a minimum of 15 hours per week for the project duration

Company Overview

  • At Crossing Hurdles, we specialise in customised recruitment and staffing solutions designed to drive success for businesses and professionals. It was founded in 2022, and is headquartered in , with a workforce of 11-50 employees. Its website is https://www.crossinghurdles.com/.

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