[Remote] Business Process Manager II Issues Mgmt CCUL

Note: The job is a remote job and is open to candidates in USA. TD Bank is one of the world's leading global financial institutions, and they are seeking a Business Process Manager II to enhance operational efficiency and support business lines. The role involves analyzing business processes, facilitating documentation, and leading process improvement initiatives across multifunctional areas.


Responsibilities

  • Facilitates the documentation of all processes and controls
  • Serves as the subject matter expert on all of the units functions and processes
  • Defines, designs, and supports process improvement initiatives across multifunctional areas and ensures alignment with the overall organizational strategy
  • Leverages and partners with IT, Ops Innovation and Excellence, Risk Management and other teams to drive and deliver improvements to the processes
  • Challenges existing processes and makes change recommendations as necessary
  • Identifies points of process risks or potential failure and makes recommendations to control risk, follow process through to completion
  • Ensures alignment with customer expectations to deliver a WOW! experience
  • Partners with unit managers to provide support as needed
  • Manages the technology change control process as needed
  • Works on, and occasionally lead, special projects as needed
  • Responsible for 3 6 processes of medium to high complexity
  • Understands and contribute to the achievement of business strategy, goals and objectives
  • Identifies and recommends process improvements and/or automation opportunities to enhance the productivity and operational efficiency of the business
  • Gathers, prioritizes and explains user requirements to support project activities, process improvements, systems development, etc
  • Serves as a consultant, providing advice, business expertise, and recommendations on business and/or operational processes
  • Prioritizes and manage own workload, and possibly the workload of others, in order to deliver quality results and meet pre-determined timelines
  • Represents the business and provide coordination within the business, with external service providers and other areas within the bank, on high risk/impact, major projects, and/or operational processes
  • Uses project management software / tools and applicable templates to prepare documentation, track, monitor and report information, and maintain database(s) as applicable
  • Ensures accuracy in preparing and promptly completing all required supporting documentation for assigned projects/tasks (i.e., reports, change requests, presentations, invoices, correspondence/communications, tables, charts, files, etc.)
  • Identifies, takes ownership and/or assists with resolution of issues as they arise, or escalation of issues as appropriate
  • Participates as a member of the team in executing assigned deliverables within specified parameters
  • Keeps business leaders and other team members informed and up-to-date about the status/progress of projects, and all relevant or useful information related to day-to-day activities
  • Supports the project team and the business by continuously developing knowledge in own area
  • Leads and manages a team of direct reports, ensuring continuous development of the team through ongoing coaching and feedback

Skills

  • Bachelors degree
  • 7+ years bank operations experience
  • Strong PC skills including but not limited to Microsoft Suite software
  • Aptitude and training in Lean, Six Sigma and AOM with goal of getting some level of certification and expertise
  • Skilled in research, analysis, problem solving, metrics and reporting
  • Ability to identify process gaps and weaknesses
  • Strong interpersonal and influence skills to enable change without direct control
  • Ability to prepare and present findings and recommendations in a methodical manner
  • Skilled in time management and driving tasks to completion
  • Strong verbal and written communication skills
  • Demonstrates leadership skills
  • Ability to consult on the largest and most complex projects
  • Excellent organizational and critical thinking skills
  • Strong communication skills
  • Ability to determine when to escalate

Benefits

  • Health and well-being benefits
  • Savings and retirement programs
  • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
  • Banking benefits and discounts
  • Career development
  • Reward and recognition

Company Overview

  • The Toronto-Dominion Bank & its subsidiaries are collectively known as TD Bank Group (TD). It was founded in 1852, and is headquartered in Wilmington, Delaware, USA, with a workforce of 10001+ employees. Its website is https://www.td.com.

    • Company H1B Sponsorship

  • TD has a track record of offering H1B sponsorships, with 1 in 2022, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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