Remote Bilingual Customer Support Specialist – Inbound Messaging (Portuguese & English) – 40 hrs/week – Flexible Schedule – Join Remotexa’s Global Digital Engagement Team

```html About Gigflowx – Shaping the Future of Digital Music Experiences Talensparkx is a world‑class provider of managed digital engagement services that partners with leading music streaming platforms to deliver unforgettable listening experiences to millions of fans worldwide. With a vibrant community of over 10,000 skilled “Mods” spread across 70+ countries, Flexzenith offers real‑time, multilingual support, community moderation, and social media buzz for some of the most dynamic brands in entertainment, technology, and beyond. Our mission is simple: bring fans closer to the music they love by providing fast, friendly, and flawless customer service. As a fully remote, globally dispersed team, we empower our members with autonomy, continuous learning, and a culture that celebrates curiosity, collaboration, and creativity. Whether you’re a seasoned support professional or an enthusiastic newcomer with a passion for music, Jobmatrixo provides the tools, training, and community you need to thrive. Why This Role Matters Music connects people across borders, languages, and cultures. When a listener encounters a technical hiccup, a confusing interface, or simply needs guidance on how to discover new tracks, they turn to Remotifyx’s support squad. As a Bilingual Customer Support Specialist, you will be the first point of contact, ensuring each user receives personalized, accurate, and timely assistance in both Portuguese and English. Your work directly influences customer satisfaction, retention, and the overall reputation of the streaming platform. Key Responsibilities Inbound Messaging Excellence: Respond to customer inquiries via live chat, email, and in‑app messaging, handling 3‑5 simultaneous conversations while maintaining a professional and empathetic tone. Technical Troubleshooting: Diagnose and resolve issues related to playback, account management, subscription billing, device compatibility, and app navigation. Product Knowledge: Become an expert on the streaming service’s features, playlists, recommendation algorithms, and upcoming releases to guide users effectively. Issue Escalation: Identify complex problems and route them to the appropriate technical team, ensuring seamless hand‑offs and follow‑up. Documentation & Knowledge Base: Contribute to and maintain internal FAQs, troubleshooting guides, and best‑practice documents in both Portuguese and English. Customer Advocacy: Capture feedback, suggest product improvements, and champion the voice of the user across internal stakeholders. Performance Metrics: Meet or exceed service level agreements (SLAs) for response time, resolution time, customer satisfaction (CSAT), and quality assurance scores. Who You Are – Core Qualities & Experience You possess a genuine desire to craft a unique, memorable experience for every customer you assist. You thrive in fast‑paced, message‑driven environments and can toggle between multiple conversations without sacrificing attention to detail. You have prior experience delivering inbound customer support via chat or messaging platforms, preferably in a multilingual setting. You are fluent at a professional/business level in both Portuguese and English, both written and spoken. You exhibit strong problem‑solving instincts, quickly identifying root causes and offering clear, actionable solutions. You are a self‑starter who can work independently, yet you also value collaboration within a distributed team. Essential Qualifications High school diploma or equivalent; associate or bachelor’s degree is a plus. Minimum of 1‑2 years experience in customer support, help‑desk, or related roles, with a focus on inbound messaging. Demonstrated ability to manage 3‑5 concurrent chat sessions while maintaining high quality and accuracy. Proficiency with Windows 10 (or newer) operating systems and standard office productivity tools. Reliable broadband internet connection of at least 25 Mbps, stable power supply, and a dedicated workspace. Ability to pass language assessments in Portuguese and English as part of the hiring process. Preferred Qualifications & Nice‑to‑Have Skills Experience supporting a music, media, or entertainment platform. Familiarity with ticketing systems (e.g., Zendesk, Freshdesk) or internal CRM tools. Previous work in a fully remote, globally distributed team. Technical curiosity – basic understanding of streaming protocols, device syncing, or API integrations. Multilingual abilities beyond Portuguese and English (e.g., Spanish, French). Certification in customer service excellence or related fields. Technical & Workspace Requirements Dedicated laptop or desktop computer running Windows 10 or later (Chromebooks are not supported). Minimum 8 GB RAM; dual monitors are highly recommended for multitasking efficiency. Installation of Skillastra‑approved security software (MSQ) and a two‑factor authentication (2FA) app on your mobile device. Webcam or smartphone capable of taking clear pictures for identity verificatio