Personal Vacation Planner (Remote)

About the position

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class. Only individuals residing in these states will be considered: FL, GA, TX, NC. This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

Responsibilities

  • Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects.
  • Present cruise products and make travel recommendations.
  • Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.
  • Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.
  • Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.
  • Perform other job-related functions as assigned.

Requirements

  • Minimum High School Diploma or GED.
  • Inside / outside field 1 year sales experience with proven sales success.
  • Experience developing new business and new accounts with a customer service background.
  • Proficient in Microsoft Office Suite.
  • Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels.
  • Excellent interpersonal skills.
  • Superior prospecting, presentation and closing skills.
  • Comfortable working in an environment requiring achievement of monthly sales targets and goals.
  • Effective time management, organizational and multi-tasking skills.
  • Ability to maintain strong working knowledge of cruise products.
  • Ability to work independently and manage our Customer Relationship Management (CRM) system.
  • Good problem-solving skills.
  • Consistent and reliable attendance and punctuality are essential functions of the job.
  • Must be fluent in English and be able to read, write and articulate in English
  • For internal interest, one must be in good standing with no verbal, written, or final warning.
  • Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.
  • All applicants must advise their Coach/Manager of their interest in applying for the role.
  • All applicants should fill out the application thoroughly.

Benefits

  • Health Benefits: Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
  • Financial Benefits: 401(k) plan that includes a company match
  • Employee Stock Purchase plan
  • Paid Time Off
  • Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.
  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.
  • Sick Time – All full-time employees receive 80 hours of sick time each year.
  • Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
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