Part‑Time Remote Customer Service Representative – Member Experience & Support at Jobtrix

```html About Nexora – Redefining Global Streaming Entertainment Taskium is the world’s premier streaming entertainment platform, reaching more than 200 million members in over 190 countries. Our diverse library spans award‑winning television series, groundbreaking documentaries, blockbuster feature films, and exclusive original content across dozens of languages and genres. As a leader in digital entertainment, we leverage cutting‑edge technology, data‑driven insights, and a relentless focus on user experience to keep audiences engaged, inspired, and delighted. Why Join Worklith? At Hirezen , we believe that a great product starts with great people. Our culture is built on collaboration, curiosity, and a deep respect for the global community we serve. Employees are empowered to bring fresh ideas to the table, experiment without fear of failure, and grow alongside a fast‑moving organization that values diversity, inclusion, and continuous learning. Whether you’re a seasoned professional or just beginning your career, Gigspire offers a vibrant environment where your contributions make a tangible impact on millions of viewers worldwide. Position Overview We are actively seeking enthusiastic, detail‑oriented, and empathetic individuals to join our remote Customer Service team on a part‑time basis. As a Customer Service Representative at Talvora , you will serve as the frontline ambassador for our members, ensuring they enjoy a seamless, enjoyable, and personalized streaming experience. This role is ideal for candidates with strong communication skills, a passion for helping others, and the flexibility to work from the comfort of their own home. Key Responsibilities Member Interaction: Respond promptly to inbound inquiries via live chat, email, and telephone, providing accurate information and friendly assistance. Troubleshooting & Resolution: Diagnose and resolve a wide range of account, billing, and streaming issues, guiding members through step‑by‑step solutions. Feature Guidance: Educate members on Flexionis features such as personalized recommendations, multi‑profile setup, parental controls, and device compatibility. Documentation: Accurately log all interactions in internal ticketing systems, ensuring a clear audit trail and facilitating knowledge sharing across the team. Collaboration: Partner with cross‑functional teams—including technical support, product, and quality assurance—to escalate complex problems and suggest service enhancements. Continuous Improvement: Contribute insights from member feedback to help refine policies, scripts, and self‑service resources. Performance Metrics: Meet or exceed established service level agreements (SLAs) for response time, resolution time, and customer satisfaction scores. Essential Qualifications Residency: Must be a legal resident of the United States with the ability to work remotely. Education: High school diploma or equivalent required. Experience: Minimum of 1 year in a customer‑facing role such as help‑desk, call center, or retail support (preferred but not mandatory). Communication: Excellent verbal and written English skills, with a clear, courteous, and professional tone. Technical Fluency: Comfortable navigating multiple software platforms simultaneously; basic troubleshooting of internet‑connected devices is a plus. Soft Skills: Demonstrated empathy, patience, and a genuine desire to resolve member concerns. Work Environment: Reliable high‑speed internet connection and a quiet, distraction‑free workspace. Preferred Qualifications Bachelor’s degree in Communications, Business, Information Technology, or a related field. Previous experience supporting streaming services, SaaS platforms, or digital media products. Familiarity with customer relationship management (CRM) tools such as Zendesk, Freshdesk, or Salesforce. Knowledge of billing platforms, subscription management, and payment processing systems. Multilingual abilities – especially proficiency in Spanish, French, or Portuguese – to assist a global member base. Core Skills & Competencies Problem‑Solving: Ability to quickly identify root causes and propose effective solutions. Multitasking: Manage multiple interactions and tasks without compromising quality. Time Management: Prioritize workload to meet SLA targets while maintaining high satisfaction scores. Adaptability: Thrive in a dynamic environment where policies, features, and technology evolve rapidly. Team Collaboration: Communicate clearly with peers and supervisors, sharing insights that benefit the entire support ecosystem. Data‑Driven Mindset: Use performance metrics and member feedback to continuously improve personal and team performance. Work Schedule & Compensation This is a part‑time, fully remote position offering a flexible schedule of 10–20 hours per week . Shifts can be arranged to accommodate personal commitments, with options for daytime, evening, or weekend coverage based on business needs. Compensation includes a competitive