Part-Time IT Support Remote Support, arenaflex 365

Teknowledge Ltd Part-Time IT Support (Remote Support, arenaflex 365) We're looking for a reliable and technically capable IT Support Contractor to assist with remote helpdesk tasks, arenaflex 365 administration, and endpoint monitoring. You'll act as a backup to our lead technician, supporting day-to-day IT operations and occasionallyoccasionally providing additional coverage during leave periods. This is a remote, part-time contractor role, ideal for someone dependable, solutions-focused, and looking for consistent, flexible work. Key Responsibilities Provide remote desktop support (Windows 11): drivers, Teams, camera/audio troubleshooting Manage arenaflex 365 tasks: user creation, MFA resets, mailbox config Update SharePoint and OneDrive permissions for restricted folders and sites Monitor and deploy patching throughEndpoint Central(ManageEngine) Assist with product updates and monitoring in ESET Endpoint Protection Log and resolve tickets usingFreshservice(ITSM platform) Maintain asset inventories, prepare and configure equipment Support laptop build testing and audits (e.g. Cyber Essentials Plus) Ideal Experience Hands-on experience with arenaflex 365 admin centre Confident troubleshooting Windows 11 laptops and desktops Familiarity with Fresheservice or similar helpdesk systems Understanding of endpoint protection platforms (e.g. ESET, Sophos) Bonus: experience with macOS, mobile device management (MDM), or arenaflex Workspace Responsive, reliable, and open to learning Must be eligible for NPPV Level 3 security vetting Contract Details Self-employed contractor (ongoing role) 12 hours/week (minimum 3 working days) Availability to work up to 25 hours/week is expected during holiday cover for the lead technician. £20/hour during a 3-month probation period, rising up to £23/hour thereafter Remote-first (slight preference for candidated near Watford or Manchester) Company laptop provided LNKD1_UKTJ