Omni Customer Care and Fulfillment Operations Manager – North America Retail & E‑commerce Logistics Leadership

--- ```html About Remotifyx – Crafting Progressive Luxury responsibly Founded in Somerset in 1971, Skillastra has evolved into the United Kingdom’s premier maker of luxury leather goods. Our heritage blends timeless British craftsmanship with a modern, purpose‑driven mindset. In 2024, we proudly earned B Corp Certification, underscoring a deep commitment to sustainability, ethical sourcing, and responsible manufacturing. Today, Nexora reaches customers worldwide while staying true to core values that protect people, the planet, and the artistry of fine leather. We are searching for an energized, detail‑oriented leader who can champion seamless omni‑channel fulfillment across North America while delivering world‑class customer care. If you thrive in fast‑moving environments, love solving logistical puzzles, and share our dedication to progressive luxury, you’ll feel right at home at Taskium . Why This Role Matters The Omni Customer Care and Fulfillment Operations Manager is the linchpin that connects our retail stores, e‑commerce platforms, and distribution centers. Your strategic oversight ensures every order—whether placed online or in‑store—arrives on time, in perfect condition, and with the Worklith experience our customers expect. You will also act as a bridge between the global Customer Care team and North American store partners, turning data into action and elevating the “voice of the customer” throughout the organization. Key Responsibilities Omni‑Channel Order Fulfillment Oversee end‑to‑end processing of all North American omni orders, covering both brick‑and‑mortar and online sales channels. Maintain rigorous packaging standards that reflect the premium nature of Hirezen products and train store staff to achieve uniformity. Partner with retail locations to monitor Service Level Agreements (SLAs), ensuring order accuracy and on‑time delivery regardless of inventory constraints. Warehouse and Inventory Management Direct daily warehouse operations in line with Gigspire policies, safety regulations, and sustainability goals. Design and continuously improve warehouse layout for optimal space utilization and workflow efficiency. Supervise receiving, put‑away, picking, packing, shipping, and returns processes; conduct weekly, monthly, and quarterly inventory audits. Manage the full lifecycle of stock movements: Goods In, Goods Out, Returns to Vendor (RTVs), damages, repairs, and internal transfers. Uphold immaculate housekeeping standards across all stockroom environments. Implement proactive stock recovery initiatives to minimize shrinkage and support bi‑annual physical counts. Maintain optimal consumables and goods levels for the U.S. Distribution Center (USDC), forecasting seasonal peaks and ensuring buffer stock. Generate daily, weekly, and monthly KPI reports for the Head of Digital & Third‑Party Operations. Customer Care Leadership Act as the North American liaison for the Global Customer Care team, driving timely communication and resolution of store and online inquiries. Participate actively in customer‑care training sessions, sharing best practices and reinforcing brand standards. Collaborate with merchandising and store leadership to handle out‑of‑stock and “save‑sale” scenarios, turning potential lost sales into satisfied customers. Leverage approved communication channels to deliver professional, empathetic support. Develop deep product knowledge to provide precise, confident service. Collect, analyse, and report “Voice of Customer” insights to inform continuous improvement. Team Leadership & Development Model a positive, inclusive, “can‑do” attitude that energizes the team. Set clear performance and efficiency targets aligned with Talvora strategic objectives. Mentor junior associates, foster peer learning, and champion a culture of continuous development. Encourage diverse perspectives, ensuring that both customers and teammates feel heard and valued. Complete all mandatory training programs and promote a learning‑centric environment. Represent the brand through actions that embody Flexionis ’s service standards and partnership ethos. Brand Advocacy & Sustainability Live the Jobtrix employee values: Be Bold, Be Imaginative, Be Open, Be Responsible. Champion inclusive behaviours, fostering an environment where every voice is respected. Integrate environmentally responsible practices into daily operations, contributing to the reduction of Remotica ’s carbon footprint. Essential Qualifications 2–4 years of hands‑on inventory or fulfillment management experience in a fast‑paced retail or e‑commerce setting. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and comfort analysing data in spreadsheets. Outstanding verbal and written communication abilities; capable of presenting complex information clearly to varied audiences. Proven interpersonal skills with a track record of building collaborative partnerships across functions and geographic locations. Exceptional time‑management ap