MS Dynamics CRM Solution Architect (Manager)

Role Overview: As a CRM Solution Architect specializing in Microsoft Dynamics, you will play a pivotal role in designing and delivering innovative technology solutions that align with business objectives. You will be responsible for defining scalable, high-performance solutions while serving as a subject matter expert in CRM technology architecture. This role requires advanced proficiency in Technology Architecture, Operational Architecture, and Architecture Frameworks, with a focus on Applications Architecture and Architectural Design. Key Responsibilities: Technology Architecture Design: • Develop and deliver technology architecture for platforms, products, or engagements, ensuring alignment with performance, capability, and scalability requirements. • Define solutions that address complex business challenges and apply across multiple teams. Solution Development: • Create innovative CRM solutions using Microsoft Dynamics that meet business objectives and drive value. • Conduct thorough assessments of existing architectures and recommend improvements to enhance efficiency and effectiveness. Stakeholder Collaboration: • Facilitate workshops and discussions to gather requirements and feedback from stakeholders, ensuring solutions meet their needs. • Engage with multiple teams to drive collaboration and contribute to key decisions. Documentation and Knowledge Sharing: • Create detailed documentation of architectural designs and decisions for future reference and knowledge sharing. • Mentor and guide junior team members, promoting best practices in technology architecture and CRM solutions. Leadership and Team Management: • Manage and collaborate with teams to ensure effective performance and delivery of solutions. • Take ownership of team decisions and provide guidance to ensure alignment with architectural goals. Experience: • 8–12+ years of experience in the Microsoft ecosystem, with 5+ years specializing in Dynamics 365 Customer Engagement (CE), Dataverse, and Power Platform. • Proven track record of leading multi-sprint deliveries as a Technical Lead, specifically across Sales, Customer Service, and Field Service modules, ensuring successful implementation and alignment with business objectives. Technical Expertise: • Advanced proficiency in C#/.NET (Plugins, Custom APIs, XRM SDK), JavaScript/TypeScript (form scripting, command bar customization), and PCF controls for creating tailored CRM solutions. • Strong expertise in Dataverse schema design, including security roles, teams, auditing, and data governance. • Hands-on experience with CI/CD pipelines using Azure DevOps, including solution layering, branching strategies, and automated deployments for CRM projects. • Deep knowledge of integration and data migration strategies, including ETL processes, throttling, pagination, and delta synchronization to ensure seamless data flow across systems. Communication Skills: • Exceptional written and verbal communication skills, with the ability to lead technical workshops, collaborate with stakeholders, and effectively defend architecture decisions. • Skilled in facilitating discussions to gather requirements, align solutions with business needs, and ensure stakeholder buy-in. Preferred Qualifications: • Experience with advanced Dynamics 365 modules, including Omnichannel for Customer Service, Field Service Resource Scheduling (FSR), and Marketing. • Exposure to Copilot Studio, AI Builder, and responsible AI patterns for CRM scenarios, showcasing innovation in leveraging AI for CRM solutions. Certifications (Preferred): • Microsoft Certified: Power Platform Developer Associate (PL-400) – Demonstrating expertise in Power Platform development. • Microsoft Certified: Power Platform Solution Architect Expert (PL-600) – Validating advanced solution architecture skills. • Microsoft Certified: Dynamics 365 Customer Service/Sales Functional Consultant (MB-230/MB-210) – Highlighting functional knowledge of Dynamics 365 modules. • Azure Developer/Architect (AZ-204/AZ-305) – Showcasing proficiency in Azure services and architecture. Tools & Technologies: • Dynamics 365 CE: Expertise in Dataverse, Power Apps (Model-Driven/Canvas), Power Automate, and Copilot Studio for creating robust CRM solutions. • Azure DevOps: Proficient in Git, YAML Pipelines, and Test Plans for efficient development and deployment workflows. • Azure Services: Skilled in Azure Functions, Logic Apps, API Management, Service Bus, and Event Grid for seamless integrations and scalable solutions. • Development Tools: Advanced knowledge of JavaScript/TypeScript, C#/.NET, PCF, XRM Tooling, and SolutionPackager for custom development. • Monitoring & Testing: Experience with Application Insights, Kusto/Log Analytics, Postman, and Swagger/OpenAPI for performance monitoring and API testing. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital c