Medical Billing / Patient Accounts Virtual Assistant

Medical Billing & Patient Accounts Virtual Assistant

Job Code: S-NPOM-1

Position Type: Full-Time

Work Schedule: Monday to Friday, 8:00 am to 5:00 pm Central Time Zone (CST)

Salary: $5–$6 per hour (depending on experience)

Work Location: Remote

Scope of Work/Responsibilities

• You will support a mental health practice based in Lincoln, Nebraska, providing services for therapy, ADHD, autism, depression, anxiety, and related behavioral health needs.
• You will serve as the primary point of contact for patient billing and account-related inquiries, functioning as a virtual front-desk and billing liaison. This is a highly patient-facing role that requires confidence in explaining bills, balances, insurance-related charges, and payment options with professionalism and empathy.

• Answer patient questions related to billing statements, account balances, insurance coverage, and payment options
• Verify insurance eligibility and coverage to help explain patient responsibility and resolve billing-related questions
• Assist patients with payment plans and financing options, including explaining available options and guiding them through the application process when appropriate
• Review patient accounts in the EMR (e.g., Tebra) to confirm balances and billing details
• Proactively contact patients regarding outstanding balances and payment updates.
• Help patients understand their billing statements, clarify charges, and address discrepancies
• Provide real-time virtual front-desk support, including assisting with patient check-ins and verifying patient information as needed
• Support in-office staff as needed and maintain ongoing communication with the clinic team to ensure timely resolution of billing and account-related requests
• Communicate with patients via phone, text, email, and video conferencing
• Navigate and work across 3–5 cloud-based systems daily (e.g., Tebra EMR, RingCentral, Microsoft 365). 
• Maintain strict HIPAA compliance and confidentiality at all times
• Remain available on video conference during working hours for patient-facing interactions and internal coordination
  

Experience requirements

• At least 1 year of experience in medical billing
• Experience handling billing and patient account inquiries, including explaining bills and balances, addressing insurance-related charges, assisting with payment options or plans, and helping resolve billing discrepancies
• Experience performing insurance verification and eligibility checks
• Strong verbal and written communication skills, with the ability to explain billing and financial information clearly and professionally
• Comfortable being on camera throughout the workday
• Knowledge of HIPAA compliance and confidentiality standards
• Experience working in a mental health, psychiatry, or similar behavioral health practice is a plus.
• Experience with Tebra, RingCentral, Microsoft 365, or similar systems is a plus

Basic requirements

• Must be proficient in speaking and writing English very clearly
• Must have relevant work experience
• Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
• Must be available for video meetings with your camera on (when needed)

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment.

Additional Requirements

• If your application is approved, you’ll be asked to complete a self-serve video interview within 24–48 hours.

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.