Manager External Audit Management

JOB DESCRIPTION The Manager of External Audit Management is an experienced people leader and subject matter expert responsible for setting the strategic direction and enterprise-wide coordination of commercial and regulatory audit examinations conducted by state and federal agencies, such as Departments of Insurance, CMS, and Medicaid/Medicare. This leader drives a culture of readiness, transparency, and regulatory integrity, while overseeing a specialized team that internally manages formal external exams. The manager partners with executive leadership, Legal, Compliance, Privacy, IT, Quality and business functions to proactively anticipate exam trends, reduce risk exposure, validate findings and enhance enterprise credibility with regulators. The manager also integrates exam management outcomes with enterprise risk management (ERM) reporting and governance, providing senior executives and board committees with actionable insights. RESPONSIBILITIES • Provide strategic direction, coaching, and development to a high performing team, fostering a culture of accountability, ownership, and continuous improvement. • Set the overall strategy and standards for how the organization prepares for and navigates regulatory and commercial examinations, ensuring alignment with enterprise goals and risk posture. • Align Legal, Compliance, Privacy, IT, Quality and business leaders in a unified approach to exam response, ensuring senior stakeholders are informed and engaged throughout. • Oversee development and approval of high-impact and high-quality responses and communications; ensure consistent voice, clarity, and legal alignment across external exam materials. • Maintain an enterprise-wide inventory of audit findings and drive timely development, implementation, and validation of corrective actions. • Build sustainable practices, playbooks, and training programs that ensure the business can operate in a continuous state of readiness for audit exams. • Establish a structured process for exam data analytics, leveraging patterns in findings to identify systemic issues and opportunities for improvement. • Provide stakeholders and risk committees with clear, concise dashboards and narratives on regulatory exam status, emerging risks and organizational readiness. • Engage directly with regulators and auditors to reinforce transparency, collaboration, and trust in the organization's compliance posture. • Maintain a forward-looking view of regulatory developments and proactively influence internal controls and processes to stay ahead of changing requirements. QUALIFICATIONS • 8+ years with bachelor's degree along with 1+ years of experience leading teams in a supervisory/management capacity. • Strong knowledge of regulatory exam frameworks (e.g., NAIC, CMS, HIPAA, Medicaid/Medicare). • Proven leadership skills with experience managing and developing high performing teams. • Excellent project management, problem-solving, cross-functional coordination and data analytics skills. • Strong written and verbal communication abilities with an executive presence. • Ability to synthesize large volumes of audit data into actionable insights, with a proven track record in trend identification and root cause analysis. • Experience with regulatory management tools (e.g., Archer, AuditBoard, LogicGate) is desirable. • Excellent organizational/time management and project management skills. • Strong leadership skillsets, including the ability to develop a team/individuals and achieve outcomes through a team. • Critical thinking skills with the ability to be flexible and creative. • Strong analytical and problem-solving skills to identify issues and evaluate business solutions. • Comprehensive understanding of regulatory requirements applicable to insurers and managed care organizations. • Thinks innovatively to streamline processes and improve outcomes. • Ability to maintain confidentiality. • Change management and influencing skills, with the ability to drive alignment without direct authority. • Ability to assess, develop and implement systems, processes and procedures which enable the corporation to achieve compliance with state and federal mandates. Base Pay Information The national base pay range at the end is a good-faith estimate of what Joblora Dental may pay for new hires. Actual pay may vary based on Remotexa Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. Pay Grade 23. $106,400 - $230,600 ADDITIONAL INFORMATION Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes: • Competitive base and incentive pay • 401