Live Chat Support/Social Agent (FT and PT) Day and Night

We are seeking motivated and customer-focused individuals to join our team as Live Chat Support / Social Media Agents. In this role, you will assist customers via live chat and social media platforms, providing timely support, resolving inquiries, and ensuring a positive customer experience.

This position offers flexible scheduling with both day and night shifts available, making it ideal for candidates seeking work-life balance.

Responsibilities

  • Respond to customer inquiries via live chat and social media platforms in a timely and professional manner

  • Provide accurate information about products, services, policies, and procedures

  • Resolve customer concerns, complaints, and technical issues efficiently

  • Document customer interactions in the system

  • Escalate complex issues to appropriate departments when necessary

  • Maintain high customer satisfaction ratings

  • Monitor social media comments and messages, ensuring prompt engagement

  • Follow company guidelines and communication standards

Qualifications

  • High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)

  • Strong written communication skills

  • Basic computer and typing skills

  • Ability to multitask and work in a fast-paced environment

  • Customer service experience preferred but not required

  • Ability to work flexible shifts, including nights and weekends

Skills & Competencies

  • Excellent grammar and spelling

  • Strong problem-solving abilities

  • Empathy and patience

  • Attention to detail

  • Time management skills

  • Ability to work independently and as part of a team

Compensation & Benefits

  • Competitive hourly pay

  • Flexible scheduling (Day & Night shifts)

  • Paid training

  • Health, dental, and vision insurance (FT employees)

  • Paid time off (PTO)

  • Employee discounts

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