Lead Application Support Engineer, Standard Cells Library

<p>Welcome to Intel, where cutting-edge technology and innovative solutions come together to shape the future. We are seeking a dynamic and experienced Lead Application Support Engineer for our Standard Cells Library team. In this role, you will be responsible for providing technical support and guidance to our customers using our standard cell libraries, while also leading a team of support engineers. We are looking for someone with a strong technical background in semiconductor design and a passion for delivering exceptional customer service. If you are a self-motivated problem solver and enjoy working in a fast-paced, collaborative environment, then we want to hear from you! Provide technical support to customers using Intel's standard cell libraries. Lead a team of support engineers, providing guidance and training as needed. Maintain a deep understanding of semiconductor design and Intel's standard cell libraries. Troubleshoot and resolve complex technical issues for customers. Collaborate with cross-functional teams to identify and implement solutions for customer needs. Develop and maintain strong relationships with customers to ensure satisfaction and retention. Stay updated on industry trends and advancements in semiconductor design to continuously improve support services. Create and maintain technical documentation and training materials for standard cell libraries. Proactively identify and escalate potential issues or areas for improvement. Work closely with sales and marketing teams to understand customer needs and provide input for product development. Attend and participate in industry events and conferences to represent Intel's standard cell libraries. Continuously assess and improve processes to streamline support services and enhance the customer experience. Mentor and coach team members to develop their technical skills and customer service abilities. Maintain a high level of professionalism and customer focus at all times.</p><p>Intel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>