Key Account Manager – Amazon

<div><p><b>Have you got a proven track record in managing and growing key digital customer accounts, including Amazon Vendor Central, while driving profitable sales growth?</b></p> <p><b>Do you have strong analytical and commercial experience?</b></p> <p><b>Are you experienced in working cross-functionally to deliver operational excellence, resolve issues efficiently and build long-term customer relationships?</b></p> <p><b>Macgregor Black</b> are partnering with a <b>global market leading arts and crafts brand</b>, on the search for a <b>Key Account Manager - Amazon</b>.</p> <p>As <b>Key Account Manager - Digital</b> you will be responsible for driving commercial performance within the e-commerce / marketplace function. You will be a critical thinker who is dynamic and positive; your ideas and initiatives will contribute to the success of the team and the company. Excellent organisational, analytical, numerical and problem-solving skills are critical to the role.</p> <h2>Key Responsibilities</h2> <ul> <li>Confident in a customer-facing and account management role.</li> <li>Highly analytical with strong Excel and numerical skills.</li> <li>Commercially minded with a solid grasp of margins, pricing, P&L and profitability.</li> <li>Comfortable using digital tools and reporting platforms.</li> <li>A critical thinker with a positive, proactive approach to growth and problem-solving.</li> <li>Organised, results-oriented and able to manage multiple accounts and deadlines.</li> <li>A strong communicator who builds trust and long-term relationships.</li> <li>Able to translate data and insight into targeted actions and customer plans.</li> <li>Attentive to customer feedback and able to share insights internally.</li> </ul> <h2>What We\'re Looking For</h2> <ul> <li>Manage and grow the sales and the profitability of your portfolio</li> <li>Use data to drive decision-making and identify gaps, risks and opportunities.</li> <li>Use Excel and digital tools to analyse sales, trends, costs and customer behaviour.</li> <li>Produce reports, KPIs and forecasts for internal stakeholders and leadership.</li> <li>Collect and interpret market and performance data to inform strategy.</li> <li>Promote our product portfolio using catalogues, digital tools and trade promotions.</li> <li>Maintain and grow relationships through meetings, calls and email engagement.</li> <li>Deliver insight-led presentations and recommendations to customers.</li> <li>Implement account and channel strategies aligned with margin and growth priorities.</li> <li>Use data to match products and brands to customer needs.</li> <li>Identify and pursue new business opportunities within your channel.</li> <li>Deliver accurate demand planning and reporting.</li> <li>Monitor performance vs budget and propose tactical actions when required.</li> <li>Take ownership from order entry to invoicing and delivery, working closely with Customer Service.</li> <li>Manage credit notes, complaints and service issues efficiently.</li> <li>Liaise with internal teams to resolve problems and support customer expectations.</li> <li>Meet customers and deliver impactful insights and analysis.</li> <li>Share feedback with marketing, trade marketing and product teams.</li> </ul> <p>Please contact <b>Lewis Millican</b> for further information.</p></div> #J-18808-Ljbffr Salary: GBP 36000 - 60000 per year