Junior Customer Care Analyst – Dynamic Client Support & Experience Specialist at Taskium

```html About Joblora – Pioneering Flexible Benefits in Brazil Remotexa Brasil is a trailblazing startup that has reshaped the way companies reward and care for their employees. Founded in 2016, we have grown from a visionary European scale‑up into a global unicorn that leads the flexible‑benefits market across continents. Recognized by Great Place to Work 2023 as one of the best employers in the country, we combine cutting‑edge technology with a human‑first philosophy to create an environment where both our clients and our team members thrive. Our mission is simple yet powerful: empower organizations to build happier, healthier workplaces through flexible, personalized benefit solutions. Every day, millions of employees use the Skillifyx card to enjoy meals, mobility, culture, education, and wellness perks that truly fit their lives. As we continue to expand, we are looking for passionate individuals who share our vision and are eager to make a tangible impact. Position Overview – Junior Customer Care Analyst The Junior Customer Care Analyst role is a cornerstone of the Nexlith client experience team. You will be the friendly, knowledgeable voice that guides our customers through everyday queries, resolves issues swiftly, and contributes to continuous improvement of our service processes. In this role you will enjoy a high degree of autonomy, enabling you to identify opportunities, propose solutions, and execute strategies that align with Workora’s fast‑moving, innovative culture. Key Responsibilities Deliver multi‑channel support (phone, email, live chat, and social media) with a focus on empathy, accuracy, and speed. Log, track, and resolve customer inquiries, complaints, and requests in the Hiretide ticketing system, ensuring timely follow‑up and closure. Provide product education and assist customers in updating their personal information, benefit selections, and usage queries. Collaborate with cross‑functional teams—Product, Operations, Finance, and Marketing—to troubleshoot complex cases and route them to the appropriate specialists. Analyze recurring issues and customer feedback to identify trends, propose process enhancements, and support the evolution of Taskzeno’s service standards. Maintain up‑to‑date knowledge of Giglithic’s benefit offerings, platform updates, and industry best practices. Contribute to the creation and refinement of knowledge‑base articles, FAQs, and internal SOPs to empower both customers and teammates. Essential Qualifications Minimum of 1 year professional experience in customer care, service, experience, support, or a closely related field. Excellent verbal communication skills and confidence handling phone interactions. Demonstrated ability to meet deadlines and achieve performance targets in a fast‑paced environment. Critical thinking skills with a focus on finding solutions rather than simply identifying problems. Strong orientation toward customer satisfaction and problem resolution. Preferred Qualifications & Attributes Experience working with SaaS platforms or fintech/benefit‑tech products. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar tools. Basic understanding of data privacy regulations (e.g., LGPD, GDPR) as they relate to customer information. Fluency in Portuguese (native) and a functional level of English. Previous exposure to agile teamwork and collaborative problem‑solving. Skills & Competencies for Success Empathy & Active Listening: Ability to truly hear the customer, understand their pain points, and respond with compassion. Communication: Clear, concise, and professional writing and speaking, adaptable to various channels. Time Management: Prioritize tickets effectively while juggling multiple conversations. Adaptability: Thrive in a dynamic environment where new features and policies are introduced regularly. Team Collaboration: Work seamlessly with peers and stakeholders across departments, embodying Talentra’s “team player” mindset. Tech‑savvy: Comfortable navigating CRM platforms, internal databases, and productivity tools. Our Culture & Core Values At Flexoraq, culture is the engine that drives performance. We live by six guiding principles that shape every interaction, decision, and initiative: We are team players: Collaboration is at our core; we support each other and celebrate shared successes. We are doers: Autonomy is encouraged, and we deliver tangible results that move the business forward. We move fast: Priorities are identified quickly, and we act with urgency without sacrificing quality. We are ambassadors: Deep product knowledge and market awareness enable us to represent Jobspirex with pride. We stay hungry: Continuous learning, resilience, and curiosity keep us ahead of the curve. We cherish our values: Ego is set aside, feedback is welcomed, and personal growth is celebrated. Compensation, Benefits & Perks Remotiuma believes that a happy employee delivers exceptional customer experiences. While specific sala