[Hiring] Brokerage Coordinator @US Pack Services

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win. Find out more at: At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more! USPack’s Benefits for Full Time positions include: • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays USPack’s Benefits for Part Time positions include: • 401(K) • Paid Sick Time The Brokerage Coordinator position is a customer-facing role responsible for coordinating, securing, and managing third-party carrier capacity to support Critical Mile transportation operations. This role ensures customer freight is covered efficiently, cost-effectively, and in compliance with company service standards. This role serves as the primary liaison between customers, approved carriers, and internal operations teams to secure capacity, negotiate rates, monitor load execution, and manage service performance. To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Dispatcher Essential Job Duties and Responsibilities: • Provide brokerage coverage to ensure uninterrupted freight movement, capacity alignment, and service continuity within terminal operations. • Respond to incoming calls and electronic communications from customers, carriers, and internal teams; accurately enter and update load details in transportation management systems. • Coordinate routed, on-demand, accessorial, and special freight orders in accordance with established brokerage and operational standards. • Evaluate load feasibility based on capacity, equipment requirements, terminal throughput, carrier availability, and customer expectations. • Secure and assign third-party carrier capacity; monitor load execution to ensure on-time pickup, delivery, and dock coordination. • Monitor system dashboards and load boards for service delays, missed milestones, or shipment exceptions; take corrective action as needed. • Track load acceptance, transit progress, and delivery confirmation; reassign or recover freight in cases of breakdowns, service failures, or capacity disruptions. • Manage time-sensitive shipments to ensure adherence to pickup and delivery windows and terminal processing requirements. • Provide real-time support to carriers and terminal personnel to resolve routing, dock scheduling, documentation, or execution-related issues. • Maintain system access and support functions within brokerage and transportation platforms, including basic troubleshooting and user coordination as needed. • Ensure data accuracy and load visibility by monitoring status updates, scan compliance, and exception reporting within transportation systems. • Support Operations leadership with reporting, issue resolution, load recovery efforts, and service escalations. • Address customer and carrier concerns professionally; escalate unresolved issues in accordance with established brokerage and terminal protocols. • Perform routine administrative duties, including documentation management, rate confirmations, and electronic file maintenance. • Ensure adherence to company policies, brokerage procedures, compliance standards, and service expectations. • Perform other duties as assigned. Knowledge/Skills/Abilities Requirements: • Ability to establish trust and credibility with internal teams, customers, and third-party carriers. • Highly detail-oriented with the ability to accurately process load transactions, rate confirmations, and documentation within brokerage systems. • Proactive and resourceful, with the ability to manage multiple time-sensitive shipments in a fast-paced terminal environment. • Strong verbal and written communication skills across customers, carriers, operations, and leadership. • Proficient in Microsoft Office and transportation management or web-based brokerage systems. • Strong critical-thinking and problem-solving skills, with the ability to in