HelpDesk Technician (Remote)

About the position

The successful candidate will serve as the first-level point of contact for end users, delivering timely and professional technical support across a variety of systems and platforms. If you meet the requirements listed above, we encourage you to apply and become part of our growing global team.

Responsibilities

  • Provide Level 1 technical support via chat, or ticketing system
  • Install, configure, and troubleshoot operating systems, applications, and peripherals
  • Diagnose and resolve software, hardware, and network issues
  • Escalate complex issues to higher-level support teams as needed

Requirements

  • Minimum 2 years of experience providing technical or IT help desk support
  • Fluent, professional-level English (spoken and written); resumes must be submitted in English
  • Strong customer service, troubleshooting, and documentation skills
  • Strong working knowledge of Windows 10 & Windows 11
  • Experience troubleshooting desktops, laptops, peripherals, and other devices
  • Ability to troubleshoot hardware and software issues remotely
  • Proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
  • Experience configuring and supporting email accounts in Outlook and Microsoft 365
  • Familiarity with cloud-based productivity tools and collaboration platforms
  • Solid understanding of TCP/IP, DNS, DHCP, VPNs
  • Experience troubleshooting wired and wireless networks
  • Basic knowledge of routers, switches, firewalls, and wireless access points
  • Experience with modern endpoint security and antivirus solutions
  • Knowledge of malware, virus, spyware, and adware detection and removal
  • Familiarity with security best practices for end users (passwords, phishing awareness, MFA)
  • Experience using ticketing systems (Zoho Desk or similar)
  • Familiarity with remote support tools (LogMeIn Rescue, TeamViewer, etc.)
  • Document incidents, resolutions, and troubleshooting steps clearly.

Nice-to-haves

  • Intermediate macOS support experience (preferred)

Benefits

  • Competitive compensation (USD)
  • Opportunity for growth within a fast-paced fulfillment organization
  • A supportive, collaborative work environment
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