Field Service Engineer - Gulf Shores, AL area
At Trident Maritime Systems - Heavy Equipment Group, we don't just build systems-we build careers. As a leader in the marine and defense industry, we're looking for innovative, forward-thinking professionals who are ready to take on complex challenges and deliver real-world solutions.
We are seeking a Field Service Engineer who lives in the Gulf Shores area and/or are willing to travel globally (at least 60% or more) to customer sites as required.
The Field Service Engineer will provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Trident Maritime Systems - Heavy Equipment Group equipment.
MAJOR DUTIES:
QUALIFICATIONS:
We offer a comprehensive benefits package that includes competitive medical, dental, and vision coverage, paid time off, 401(k) with company match, tuition reimbursement and additional perks designed to support your well-being and professional growth. Come join our winning Team!
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
We are seeking a Field Service Engineer who lives in the Gulf Shores area and/or are willing to travel globally (at least 60% or more) to customer sites as required.
The Field Service Engineer will provide exceptional customer service in the areas of field rework, repair, installation, troubleshooting, start-up and retrofitting of Trident Maritime Systems - Heavy Equipment Group equipment.
MAJOR DUTIES:
- Provide exceptional customer service as defined by the customer.
- Solicit aftermarket opportunities on behalf of Trident Maritime Systems- Heavy Equipment Group working closely with Program Managers.
- Determine root cause of field equipment failures and provide recommended corrective action to prevent reoccurrence.
- Coordinate actions required by other functional departments listed above to complete field warranty and service work in a timely manner.
- Perform most practical and economical rework and repairs to customer's satisfaction.
- Perform field warranty and field service installation, repair, and start-up at customer site.
- Assure the validity of customer warranty claims and determine responsibility.
- Provide electronic condition found reports and field reports, which serve as objective evidence of customer satisfaction.
- Other duties as assigned.
QUALIFICATIONS:
- 5+ years "hands on" experience in mechanical, electrical and hydraulic systems preferably in the defense industry.
- Global Travel requires at least 60% travel or more to customer sites; short notice travel may be required.
- Good communication skills
We offer a comprehensive benefits package that includes competitive medical, dental, and vision coverage, paid time off, 401(k) with company match, tuition reimbursement and additional perks designed to support your well-being and professional growth. Come join our winning Team!
Equal Opportunity Employer of Protected Veterans and Individuals with Disabilities/Affirmative Action Employer.
We comply with Department of Labor Wage and Hour Division.
