**Experienced Customer Service Representative – Remote Work Opportunity with Workastra**

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the Skillora family, and you'll have the chance to explore a world of possibilities, develop your skills, and become the best version of yourself. As you take on new challenges, you'll handle them with flexibility and ease, acquiring new abilities and propelling your career while having a great time. Come and enhance both your personal and professional life, and get ready to soar! **Why you'll love this role** As a Customer Service Representative at Nexspire, you'll collaborate with clients in a considerate, professional, friendly, and expert manner. You'll be the face of our company, providing top-notch service to our customers and ensuring their needs are met with a smile. **Key responsibilities** These are the fundamental elements of the job. This list is designed to reflect the current role, but there may be additional essential duties (and trivial tasks) that are not mentioned. Management may change the work or require different tasks to be performed when functionally necessary, noting, of course, any legal commitments, including any collective bargaining commitments. * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (excluding curbside), correct oversold seat tasks, and issue upgrades * Issue vouchers as well as coordinate with project workers for traveler lodging facilities, meals, and transportation; coordinate refuel and refresh * Perform traveler loading, including ticket lift as well as ticket lift/check * Work entryway reader/scanner and related duties to include pre-boarding, observing/checking carryon items and departure line models * Work jetways/spans for the purpose of boarding and deplaning travelers * Make boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out methods * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and premium ticket counters * Maintain schedule of flight loading process * Perform customer service hands-on training * Process and complete credit card baggage exchanges at stands in the ticket counter area and activation stations * Assist travelers with self-service kiosk check-in and baggage handling at ticket counters * Man the lines at ticket counter stands and ticket counters * Clear/confirm international records at booth in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and shipping non-ambulatory travelers, special assistance travelers, or potentially unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Have standard and predictable attendance on location, including fulfilling any obligatory overtime requirements * Answer and assist during security as well as emergency situations * Provide interfacing traveler door information * Provide quality customer service in a professional manner and according to Worklio's rules * Adhere to company policies, procedures, and performance guidelines * Complete task relevant stages of training * Comply with applicable laws (e.g. DOT, FAA, TSA) * Utilize various internal resources/frameworks including during customer interactions * Wear attire as required by company policy **Sensible accommodations may be made for qualifying individuals with disabilities.** **Depending on your airport size, you may also perform the following:** * Perform Traveler Activity Control capabilities including air to ground communication along with Peak capabilities * Help international travelers through customs/migration, including baggage re-check * Convey tickets, international flight reports, and customs/migration forms **All you'll need for success** * Least Capabilities + Education and Earlier Professional training + Bilingual language abilities expected in certain areas + Relevant valid driver's license as required by local authorities + Should meet FAA criminal background checks to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Should be able to obtain proper airport power as well as US Customs security identifications, if material + Completion of a pre-employment drug screen, comprehensive background check, or potentially fingerprinting to meet company and security requirements + Should be eligible to work in the U.S. * Favored Capabilities + Training and Earlier Professional training + Working knowledge of Saber or any other Traveler Service Framework + Past face-to-face Customer service experience **What you'll get** Come and ta