English Call Center Agent (Patient Access and Scheduling Specialist)

This a Full Remote job, the offer is available from: Anywhere

This is a remote position.

Infinit-O isn’t just about business process optimization, we’re about people. For over 20 years, we’ve been helping some of the world’s fastest-growing companies in Financial Services, Healthcare, and Technology achieve multiple strategic advantages through data-driven solutions, high-performance teams, and cutting-edge technology. Our world-class Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.

But what truly sets us apart is our culture. At Infinit-O, diversity, equity, and inclusion are the foundation of innovation and sustainable growth. We embrace differences, empower perspectives, and create equal opportunities for everyone. Our people-first approach has earned us the Great Place To Work Certification three times, and as a B Corp Certified company, we’re dedicated to making a positive impact not just in business but in the communities we serve.

Job Description ; Patient Access and Scheduling Specialist

The Patient Access and Scheduling Specialist serves as the primary point of contact for patients entering the healthcare system. This role is a blend of high-level customer service and technical precision, ensuring that patient demographics, insurance verification, and clinical scheduling are handled accurately to facilitate a seamless care experience.

Key Responsibilities
  • Patient Intake & Registration: Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
  • Complex Scheduling: Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
  • Insurance Verification: Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
  • Financial Counseling: Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
  • Data Integrity: Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
  • Patient Advocacy: Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.


Requirements

Required Qualifications

  • Education: College Diploma
  • Experience: Minimum of 1–2 years of experience in a healthcare setting (hospital, physician's office, or outpatient clinic)
  • Technical Skills: Proficiency in US Healthcare Process
  • Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.
Preferred Qualifications

  • Epic Experience: Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules.


This offer from "Infinit-O" has been enriched by Jobgether.com and got a 82% flex score.
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