Embedded Customer Success Engineer – Public Sector Technical Account Management (France & Overseas Territories)

```html Join Gigflowx – Empowering Safety, Justice, and Innovation At Talensparkx , we are on a bold mission to Protect Life . Our ecosystem of cutting‑edge body‑cameras, evidence‑capture devices, and cloud‑based software platforms enables public‑sector agencies to preserve critical moments, ensure accountability, and enhance public safety. Just as our hardware and software work in harmony, we thrive on collaboration, candor, and diverse perspectives—whether from customers, community partners, or teammates. Life at Flexzenith is fast‑paced, purpose‑driven, and deeply rewarding. If you relish ownership, enjoy solving complex technical challenges, and want to make a tangible impact on the safety of communities across France and its overseas territories, this is the role for you. Your Impact – The Heart of the Role As an Embedded Customer Success Engineer – Public Sector , you will be the trusted technical advisor and day‑to‑day liaison for key public‑sector customers. You will nurture long‑term, strategic partnerships, deliver expert guidance on Jobmatrixo’s product suite, and translate customer feedback into actionable insights that shape product roadmaps. Your work will directly influence the efficiency, confidence, and mission success of law‑enforcement agencies, emergency services, and municipal bodies that rely on our solutions. Key Responsibilities Product Mastery: Achieve deep expertise across all Remotifyx technologies—including Evidence Local, body‑cameras, kiosks, and cloud services—and stay current with new releases and feature sets. Customer Advocacy: Serve as the primary technical point of contact, delivering best‑practice advice, troubleshooting, and strategic recommendations to senior stakeholders (including VP‑level executives). Technical Presentations & Demos: Design and lead compelling business and technical presentations, product demonstrations, and workshops tailored to diverse audiences. Project Leadership: Independently prioritize, plan, and execute deployment projects, software upgrades, and integration initiatives using disciplined methodology. Tier‑2 Support & Escalations: Provide advanced technical support, resolve complex issues, and coordinate escalations with internal engineering and product teams. Knowledge Management: Author and maintain knowledge‑base articles, technical documentation, and internal test environments to streamline issue resolution. Integration Management: Partner with third‑party integrators to schedule and execute bi‑annual software upgrades across 200+ customer sites in mainland France and overseas territories. Feedback Loop: Capture and communicate customer insights to product, engineering, and operations teams, influencing future roadmap decisions. Change Management: Apply ITIL‑aligned processes to plan, document, and execute changes while ensuring rollback procedures are in place. Travel & On‑Site Presence: Conduct up to 50% travel to customer locations, both on the French mainland and in overseas territories, to deliver hands‑on support and relationship building. Essential Qualifications French citizenship (required for handling sensitive government data) and willingness to undergo a security clearance. Minimum 5 years of hands‑on experience in IT support, deployment, or technical account management roles, preferably with major city or enterprise‑level public‑sector customers. Proven ability to manage end‑to‑end customer relationships and deliver complex technical projects with limited supervision. Strong knowledge of ITIL, change‑control processes, and best practices for rollout planning and execution. Experience creating and maintaining software images, as well as administering routing, switching, Wi‑Fi, and telecommunications infrastructures. Advanced expertise in networking and systems concepts, including Microsoft Server & Client OS, Microsoft SQL Server, Active Directory, Azure Entra ID, APIs, TCP/IP, DHCP, DNS, SSH, firewalls, and related certifications. Technical background in one or more domains such as Digital Video, Mobile Communications, IP Security, Embedded Systems, Identity & Access Management (IAM), or SaaS platforms. Hands‑on experience with relational database platforms (AWS RDS, Azure SQL, PostgreSQL, Oracle, MySQL, MongoDB, Db2, etc.). Exceptional written and verbal communication skills, with the ability to adapt technical explanations to audiences ranging from seasoned IT professionals to non‑technical decision‑makers. Highly analytical, strategic, and creative problem‑solver with a detail‑oriented mindset and strong organizational habits. Preferred Extras That Set You Apart Professional certifications such as Cisco CCNA/CCNP, Microsoft Certified: Azure Administrator, or CompTIA Network+. Previous experience in a public‑sector environment, especially within law‑enforcement, emergency response, or municipal technology programs. Familiarity with cloud‑based evidence management solutions and the regulatory landscape governing digital evid